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March 20, 2006
FOR IMMEDIATE RELEASE
For more information, contact Malia
Bisdorf at 712-655-3624 or e-mail
Malia.Bisdorf@mrhcia.com.
MRHC SUBSCRIBES TO LANGUAGE INTERPRETATION SERVICE
Anyone who has encountered a language
barrier knows all too well it can be very confusing,
frustrating, and difficult to communicate.
Manning Regional Healthcare Center
(MRHC) doesn’t want anyone to become frustrated or confused
because of a language barrier. Therefore, MRHC has
subscribed to a language interpretation service called
Language Line Services. This service allows MRHC to contact
an interpreter over the phone to help with translation in
over 150 languages.
“It is exciting to have this service
for a highly diverse and mobile society,” stated Kathy
Dales, ER supervisor at Manning General Hospital. “To be
able to lessen the anxiety of a non-english speaking person,
who is already under the stress of an illness, is rewarding.
This will enable us to provide prompt patient care in the
emergency room.”
With Language Line Services, MRHC has
access to over-the-phone interpretation 24 hours a day, 7
days a week. With the touch of a button an interpreter can
be reached to assist with face-to-face or over the phone
situations.
This service provides a special phone
that utilizes a dual handset which allows the interpreter,
the staff member and the patient to be on the phone at the
same time. With all parties on the phone everyone can
listen and communicate without missing vital information or
exposing patient information.
Language Lines will help MRHC to be
more efficient, eliminate lost opportunities, comply with
government regulations, and improve customer satisfaction.
For more information on Language Line Services, contact
Kathy Dales at 712-655-2072.
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