2026 MRHC Employee Awards

Manning Regional Healthcare Center congratulates three staff members who were recently recognized for their exceptional performance.

DAISY Award – Robin Heaton

Robin Heaton, RN, BSN, surgical nurse at Manning Regional Healthcare Center, received the 2026 DAISY Award in recognition of the compassionate, patient-centered care she provides every day. Robin was nominated by a patient who shared how her kindness, reassurance, and attention to detail helped make a difficult surgical experience feel comfortable and supported. From celebrating special moments with patients to delivering exceptional follow-up care, Robin consistently goes above and beyond to ensure every patient feels valued and cared for.

“Robin’s attention to detail and compassion for patients is second to none. She truly makes every patient feel cared for, heard, and supported during some of their most vulnerable moments,” shared one patient.

Read more about Robin and the incredible nominations she received here.

Outstanding Employee Award – Neeka Jacobsen

Neeka Jacobsen, IADC, intake coordinator and counselor at the Recovery Center, was honored with the 2026 Outstanding Employee Award for her dedication to patients, coworkers, and the communities MRHC serves. Neeka is recognized for her willingness to help wherever needed, her passion for supporting individuals through recovery, and her involvement in community outreach efforts such as the Hidden in Plain Sight camper initiative. Her compassion, positivity, and commitment to service make a meaningful impact on those around her each day.

“Neeka is always willing to step up and help others. Her compassion, encouragement, and dedication to our patients and community truly make her an outstanding employee,” said one nominator.

Read more about Neeka and some of her nominations here.

Impact Award – Cathy Dammonn

Cathy Dammann, office and patient coordinator for Senior Life Solutions, received the 2026 MRHC Impact Award for the lasting difference she makes in the lives of patients and families through her kindness and support. Patients who nominated Cathy described her as caring, uplifting, and genuinely invested in helping others through difficult times. Through her compassionate approach and positive attitude, Cathy creates an environment where patients feel encouraged, respected, and never alone.

One patient shared, “Cathy has such a caring heart and always knows how to make people feel welcome and supported. She has made an incredible impact on so many lives through her compassion and encouragement.” 

Read more about Cathy and testimonials from some of Cathy’s patients here. 

Thank you to each of you for your continued commitment to MRHC. We are proud to have you on our team!

All award recipients will be formally recognized at the MRHC Legacy Gala on November 6th, where the community is invited to celebrate these individuals who’s dedication continue to strengthen the mission of Manning Regional Healthcare Center.

Cathy Dammann Receives 2026 MRHC Impact Award for Compassionate Patient Care

Manning Regional Healthcare Center (MRHC) is proud to announce that Cathy Dammann, Senior Life Solutions office and patient coordinator, is the 2026 recipient of the MRHC Impact Award. This honor recognizes outstanding non-nursing employees whose care and dedication have left a meaningful and lasting impression on patients. Nominations come directly from patients who felt personally impacted by the care they received.

Cathy was selected for the extraordinary compassion she shows the patients she serves through the Senior Life Solutions program. Her ability to make patients feel seen and supported sets her apart, and the impact of her work is reflected in the words of those who nominated her.

One patient shared, “I have never met a person like Cathy before. She really and truly cares about people, and it all comes from her heart. This hospital is so lucky to have her, and so am I. This lady has a heart bigger than she is. Without Cathy’s help, I don’t know where I would be. She is an absolute angel.”

Another patient wrote, “Cathy is an angel in disguise. I would not be able to attend this program without her. She is a positive influence in my life. She is always in a good mood and puts forth an attitude that I wish I could exhibit in my life and decision-making. She treats me like a friend and not a job. She is a plus to the program that I never knew I was going to need in my lifetime.”

These testimonials capture the difference Cathy makes in her patients’ lives. She embodies what the Impact Award was created to honor – a patient-first mindset, grounded in genuine compassion.

Cathy will be formally recognized for this achievement at the MRHC Legacy Gala on November 6th, where the community is invited to celebrate her and others whose dedication continues to strengthen the mission of Manning Regional Healthcare Center.

MRHC congratulates Cathy Dammann on this well-deserved recognition and thanks her for the extraordinary care she brings to her work.

Neeka Jacobsen Receives Outstanding Employee Award at Manning Regional Healthcare Center

Manning Regional Healthcare Center (MRHC) is proud to announce Neeka Jacobsen, IADC, intake coordinator and counselor at the Recovery Center, as the recipient of the 2026 Outstanding Employee Award.

The Outstanding Employee Award honors an MRHC employee who consistently performs high-quality work and extra duties beyond those normally assigned, works well with others, assists whenever needed, has a positive attitude, displays exceptional dependability, and creates a supportive workplace culture.

“Neeka goes far above and beyond what this hospital requires of her and is constantly trying to better herself so she can serve the community in a different capacity, if necessary,” a nomination letter shared. “She works to help various departments of the hospital and is willing to jump in wherever needed, whether the job is relevant to her position or not.

Another co-worker shared, “Neeka is continually thinking of ways to incorporate prevention into the community and represent the hospital in all aspects. She is always willing to jump in and help other departments with whatever is needed.”

Jacobsen was also recognized for her work with the Hidden in Plain Sight camper, an educational initiative designed to provide prevention resources and support for families affected by addiction.

“Neeka’s work with the Hidden in Plain Sight camper is amazing and is providing much-needed information for prevention, as well as helping families who may have loved ones who are addicted,” a nominator noted.

The Outstanding Employee Award was created to honor essential contributions of MRHC’s non-medical staff and their impact on patient experiences, organizational culture, and community outreach. Jacobsen’s recognition reflects her commitment to service, collaboration, and improving the lives of those she serves every day. Neeka will also be recognized during the 2026 Legacy Fund Gala on November 6, alongside the recipients of the DAISY Award, Impact Award, and scholarship awards, all of whom have been announced this month.

Robin Heaton Receives DAISY Award at Manning Regional Healthcare Center

Robin Heaton, RN, BSN, a dedicated surgical nurse at Manning Regional Healthcare Center (MRHC), was recently honored with the 2026 DAISY Award for her outstanding compassion, clinical skill, and patient-centered care.

The DAISY Award recognizes nurses who go above and beyond in providing extraordinary care to patients and their families. Robin was nominated by a patient who shared a heartfelt account of the compassionate care they received during and after a surgical procedure.

“I went in for a procedure on my birthday. Robin wished me a happy birthday and was very compassionate when it came to hooking in the IV, even going to great lengths to find a good vein in my hand,” the patient shared. “After surgery, she got me coffee and even brought me extra sugar and creamer. The next day, after having some issues, she was very attentive about what they could do to help. She constantly checked on me and made the situation a positive spin on having a surgical procedure done.”

Robin has been a valued member of MRHC since 2014, consistently demonstrating compassionate care. Her calm demeanor, kindness, and willingness to go the extra mile help create a positive experience for patients during what can often be a stressful time.

“What an honor for someone so deserving,” said Director of Surgical Services Joy Blom, RN. “Robin’s attention to detail and care for our patients is like no other. I am so happy to have her on our surgical team.”

About the DAISY Award

The DAISY (Diseases Attacking the Immune System) Award is an international recognition program established by the family of J. Patrick Barnes to honor nurses who demonstrate extraordinary clinical skill and compassionate care. More than 2,500 healthcare facilities worldwide participate in the DAISY Award program. At MRHC, any nurse who exemplifies the organization’s mission and values is eligible to be nominated by patients, families, coworkers, or community members.

MRHC is proud to recognize Robin Heaton as the 2026 DAISY Award honoree for the remarkable and compassionate care she provides every day. Her dedication to healing and kindness toward others make her the perfect example of nursing excellence. Robin will also be recognized during the 2026 Legacy Fund Gala on November 6, alongside the recipients of the Outstanding Employee Award, Impact Award, and scholarship awards, all of whom will be announced later this month.

 

MRHC Wound Care Clinic Receives Excellence in Patient Satisfaction Award

Manning Regional Healthcare Center (MRHC) is proud to announce that its Wound Care Clinic has been honored with RestorixHealth’s Excellence in Patient Satisfaction Award, recognizing the center’s outstanding commitment to delivering exceptional patient care.

This national award is presented to wound centers that meet or exceed a patient satisfaction benchmark of 96 percent. This award recognizes centers that achieve this distinction through consistent, high-quality care and a steadfast focus on the patient experience.

“This recognition reflects the exceptional care and patient experience our wound care team consistently demonstrates,” said MRHC CEO Shannon Black. “Thank you to our wound care team for making this accomplishment possible and for their continued commitment to excellence.”

The MRHC Wound Care Clinic is dedicated to optimizing outcomes and preventing lower limb loss in patients with non-healing wounds. The approach to wound care is aggressive and comprehensive, coordinating traditional and advanced therapies and techniques that are proven to reduce healing time and improve healing rates.

“We are grateful to our patients for trusting us with their care,” said Kendra Tiefenthaler, RN, BSN. “We look forward to continuing to serve our community and expanding awareness of the comprehensive wound care services available close to home.”

The MRHC Wound Care Clinic is held every Thursday. For more information about treatment plans or to schedule an appointment, please call 712-655-8100.

About RestorixHealth

Committed to excellence in wound care, RestorixHealth is the wound care solutions company providing programs, services, products, and education across the continuum. From developing and operating wound centers in partnership with hospitals, through supporting long-term care facilities with education and supplies, to providing in-home care, RestorixHealth’s solutions increase access to care, reduce hospital admissions, lower or avoid direct care costs, and most importantly, improve patient outcomes and quality of life. From more information, visit www.RestorixHealth.com.

MRHC Earns 2025 Performance Leadership Award in Quality

Manning Regional Healthcare Center (MRHC) is proud to announce that it has received the 2025 Performance Leadership Award for excellence in Quality, a national recognition highlighting the hospital’s commitment to delivering exceptional care close to home.

The award, compiled by the Chartis Center for Rural Health, recognizes top quartile performance (i.e., 75th percentile or above) among rural hospitals in Quality, Outcomes, and/or Patient Perspective.

“We are honored to receive this award, as it reflects the very heart of our mission at MRHC, delivering compassionate, personalized, high-quality healthcare to enhance the well-being of our community,” said MRHC Chief Executive Officer Shannon Black, MHA. “The award is based on objective quality and outcome indicators, making it a meaningful reflection of the care our patients receive and a clear affirmation of our team’s dedication to the high standards we uphold at MRHC.”

The Performance Leadership Awards program is based on the results of the Chartis Rural Hospital Performance INDEX®, a comprehensive and objective framework for assessing how rural hospitals are performing. INDEX benchmarks are relied upon by rural hospitals, health systems with rural footprints, hospital associations, and state offices of rural health to measure performance across multiple areas impacting hospital operations and finance.

Dr. Douglas McLaws Named 2025 Iowa Hospital Association Hospital Hero

McLaws

Manning Regional Healthcare Center (MRHC) is proud to announce that Dr. Douglas McLaws, a longtime physician and beloved community leader, has been named a 2025 Hospital Hero by the Iowa Hospital Association (IHA).

The IHA Hospital Hero Award honors individuals who have acted courageously in a crisis or served selflessly throughout their careers. For more than two decades, Dr. McLaws has embodied both qualities, providing exceptional medical care while serving as a mentor, role model, and community advocate in Manning and beyond.

“This honor is one of the highest recognitions given in Iowa healthcare. Out of thousands of healthcare professionals across the state, only a select few are chosen each year, and Dr. McLaws is one of them,” said MRHC CEO Shannon Black. “This award is a reflection of Dr. McLaws’ dedication and compassion. We are honored to see him recognized for what our patients, staff, and community have known for years. He is truly one of a kind.”

A Physician, Mentor, and Friend

Since joining MRHC more than 20 years ago, Dr. McLaws has delivered generations of babies, cared for patients from infancy to old age, and forged deep, personal connections with families. He sees each patient not just as a chart but as an individual with a story, a family, and a future. Dr. McLaws is admired for his medical expertise and his humor, humility, and ability to lift spirits during difficult days.

His influence extends far beyond the exam room. Patients describe him as a confidant and a steady hand in times of crisis. One family recalls their baby being delivered safely in the hospital parking lot thanks to Dr. McLaws’ calm expertise:

“What could have been a terrifying experience turned into a moment of calm and care, all thanks to Dr. McLaws and the incredible team at MRHC. It’s not every day you find a doctor with the skill, heart, and quick thinking to handle something so unexpected with such grace.”

Another patient reflected on his lifelong care and compassion:

“He always takes time to talk to you about your concerns, providing insightful advice. I have also witnessed his service to the community as a mentor to youth and even on the sidelines of high school football games, ready to help in an instant. He is truly deserving of this award.”

Leading With Heart, On and Off the Clock

In addition to his medical service, Dr. McLaws is deeply invested in youth development and community growth. Together with his wife, Tiffany, he has spent countless hours mentoring young people through the Boy Scouts of America. His leadership has helped dozens of young men achieve an Eagle Scout rank, with many crediting him as the steady influence that guided them through challenges and self-doubt.

His colleague and former patient, now a nurse practitioner at MRHC, credits Dr. McLaws with shaping both her personal and professional journey:

“From a young age, I knew I was interested in healthcare, but it was Dr. McLaws who showed me what it truly meant to be a compassionate, humble, and community-focused provider. Working alongside him has been one of the greatest honors of my career.”

Dr. McLaws also supports arts, culture, and education in Manning, recognizing that community well-being includes not just physical health, but also emotional, social, and creative health. Whether it’s supporting school events, encouraging fine arts programs, or simply cheering from the stands, he is a visible and active presence in town.

For someone who never planned to stay in Manning, Dr. McLaws has become an irreplaceable part of the community’s story. His decades of care, mentorship, and service have left an impact on generations of patients and families.

“Dr. McLaws makes you want to be better, both as a professional and a person,” said one colleague. “He has brought comfort, laughter, and healing to hundreds, if not thousands, of lives, and he has done it all without ever asking for recognition.”

Dr. McLaws will be recognized for his decades of service and contributions at the MRHC Legacy Gala on Friday, November 14th at the Manning Hausbarn Konferenz Center. The community is invited to attend the Gala and can purchase tickets by visiting mrhcia.com/legacy-gala. He will also be honored during the Iowa Hospital Association’s Annual Meeting on Wednesday, October 8th, in Des Moines.