Blending Science and Service: How Jen Morris Found Her Calling in Pharmacy

Jen Morris

Jen MorrisFrom an early age, Jen Morris didn’t see herself in healthcare. After exploring several majors and taking career assessment tests, she was encouraged by local pharmacist, Bob Stessman, to consider pharmacy. The blend of science, math, and helping others felt like a natural fit, and Morris hasn’t looked back since.

After graduating from Drake University, Morris worked at the Manning Pharmacy and as a contract employee at MRHC for 12 years. Her dual role in retail and hospital pharmacy gave her a unique perspective on patient care, bridging the gap between inpatient treatment and home medication management. The field of hospital pharmacy evolved rapidly during her tenure, and by 2018, the increasing demands brought her fully into MRHC, where she assumed the role of Director of Pharmacy. In her current role, Morris wears many hats, engaging in both clinical and administrative work.

“As a pharmacist, I want to provide great care for our patients,” shared Morris, PharmD. “That goal motivates me to keep learning and see how a pharmacist can be a piece of the team and an asset in a variety of settings in the hospital.”

As the Director of Pharmacy, Morris is busy reviewing patient charts, collaborating with medical providers, verifying medication orders, purchasing meds, and maintaining the pharmacy computer system, among other responsibilities. With the help of MRHC’s Certified Pharmacy Technician, Kala Chapman, the pharmacy department provides medications to all the clinical departments of the hospital and mixes medications, including chemotherapy at MRHC.

Working at MRHC has been a fulfilling experience for Morris. This is largely due to the positive environment fostered by MRHC’s leadership and being able to work closely with colleagues who share her commitment to patient care

“While I feel like I would join many of my coworkers in saying that MRHC offers a great team environment, a fun atmosphere, and an emphasis on work/life balance, one of the things I love about MRHC is their commitment to patient and medication safety,” Morris shared. “Administration also works to listen and think outside the box to make ideas happen. We have a culture that supports growth and problem-solving.”

For Morris, the supportive environment and team-oriented culture at MRHC make coming to work each day meaningful.

“I appreciate that when I come to work, I am a valued member of the team, and my coworkers are working to provide the best possible care for our patients. It is the expectation in working at MRHC that we put the care and safety of our patients as a priority,” Morris emphasized.

Morris also values the flexibility she has in her role as well as the opportunity to get involved in and serve her hometown community, which brings an added layer of fulfillment.

“I love that I get to do a job that I love, in a hospital that resides within the community that I live in and grew up in,” she shared. “I get to provide care for people I have known my entire life, and there is a lot of fulfillment in that.”

Passionate about advocating for healthcare access in rural areas like Manning, Morris is grateful for the community support and feels a strong sense of purpose in her work to maintain accessible healthcare in a rural area.

“In an economic environment where hospitals and retail pharmacies are being forced to close due to many economic factors, rural areas will continue to fight to have access to healthcare,” she explained. “Not only is healthcare close to home convenient, but it’s also linked to timely care and improved outcomes for patients. I’m grateful for our community and the support they show for the healthcare workers and locations here.”

By blending her pharmacy expertise with a strong sense of community, Morris continues to ensure patients receive safe, high-quality care close to home. With her goals rooted in patient-centered care and safety, Morris remains steadfast in her vision to strengthen MRHC’s role in rural healthcare.

If you are interested in joining the MRHC team, click here or call (712) 655-2072 for more information.

Michelle Price’s Impact at the Recovery Center

Michelle Price

Michelle PriceMichelle Price’s journey in healthcare began with a choice at Western Iowa Tech, where she selected practical nursing over welding, setting her on a path that would span over two decades and profoundly impact many lives.

“When I decided to go to college, there were two options locally, and I believe it was God who made my decision to become a nurse,” reflected Michelle, LPN.

Michelle began her nursing career by dedicating 19 years to caring for others through home health and working at the Manilla Manor. Her transition to the Recovery Center at MRHC in 2019 marked a significant pivot, driven by a desire for change and a deep-seated sense of calling.

“The reason I began working at the Recovery Center is because I had family members who dealt with alcoholism and addiction,” Michelle shared. “In 2016, I began attending the ‘source of recovery’ program after being encouraged by Esta Denton. I began to familiarize myself with the recovery community and after attending several functions with friends I saw the growth in clients’ eyes.”

Now as a nurse at the Manning Recovery Center (MRC), Michelle directly aids those recovering from addiction, witnessing transformative changes in their lives.

“I am so grateful that I am a part of the MRHC family and the recovery community,” shared Michelle. “My favorite part of my job is when I see clients come in, and they are usually broken inside, many without support, and with the help of all staff at MRC, the clients begin to grow, and I get to see the light come back into their lives.”

As September marks National Recovery Month, an annual observance to promote recovery practices; the recovery community; and the dedication of service providers; the Recovery Center takes pride in individuals like Michelle who work with passion and determination to help addicts. Michelle’s deep commitment to patient recovery resonates with her colleagues, who view her as an integral part of the Recovery Center.

MRC Director, Taya Vonnahme, MSN, RN, ARNP, CADC, praises Michelle’s contributions saying, “Michelle is the kind, caring, and patient nurse we need here in the Recovery Center. It takes certain people to be able to work in this setting and she thrives here. She goes above and beyond for patients when they are here and with follow-up after. Patients continue to point out how much she cares and is available for them.”

In addition to a rewarding career where she can make a difference, Michelle values the team environment and support she receives from Manning Regional and MRC. She is also motivated by the drive and dedication of the leadership team.

“MRHC treats everyone like family, and I don’t feel like a number,” Michelle shared. “We are all encouraged to voice our concerns, and I feel heard. Taya’s drive to help the people in the community and those who struggle with substance abuse can be seen and felt by all.”

The choice to work in a rural setting like Manning’s has been another important factor for Michelle. She highlights the unique benefits of providing addiction services in a less populated area, where community bonds are strong, and the recovery community is notably supportive.

“Rural health care has always been a concern, so offering addiction services in a rural area is very important,” Michelle emphasized. “One of the many benefits of living in a small community is that people care. The recovery community in Manning is remarkable. I have had many clients tell me, ‘ALL of the staff treat me like I am worth something’ and ‘I’ve never been in a place that cares so much about me as a person’. I look forward to an expansion and pray for that daily because if we can make our 16 clients feel like they are important and give them hope I’d like to see MRC do that for another 16.”

If you are interested in joining the MRHC team, click here or call (712) 655-2072 for more information.

Recovery Center Services

The Recovery Center is a 16-bed, co-ed chemical dependency facility located in Manning. Services include detoxification, residential treatment, outpatient treatment, and consultations or evaluations. The center’s trusted experts provide individuals with the right medical care, behavioral therapy, and social support to enable a healthy lifestyle free from drugs and alcohol. If you or someone you care about has problems with substance abuse, call (712) 655-2300. For more information, visit

Katie Arp Finds a Rewarding Career Behind the Scenes at MRHC

Katie Arp

Katie ArpKatie Arp’s ambition to become a registered nurse was clear during her high school years. However, life had other plans, steering her towards an unexpected yet enriching path. After graduation, she began working at Wesco Industries in Denison as an office assistant and receptionist. This experience allowed her to combine administrative skills with her passion for helping others, a combination she found deeply fulfilling.

“I absolutely ‘LOVED’ working with every individual there and helping them navigate through their rough waters,” Katie recalls.

Katie later made the difficult decision to leave Wesco and start an in-home daycare. For nearly 12 years, she balanced raising her own children with caring for others. As her daycare kids grew up, Katie felt a renewed call to the healthcare field. When a Patient Services Representative position opened at MRHC, Katie seized the opportunity. Her passion for healthcare, combined with her diverse skills, made her a perfect fit. After a year in that role, she transitioned to her current position as a Revenue Cycle Specialist.

“MRHC is great at having opportunities for employees to further their careers or experience new things,” Katie notes. “LeeAnn Christensen and Amy McLaughlin made my transition to this new position so smooth, they really made me feel welcome and let me jump right in! I have been in this role for a year now, and I am incredibly happy with this decision and love the work I do!”

While Katie’s work may be behind the scenes, its impact on patients is profound. She believes that every role in healthcare, including her own, is crucial to ensuring a positive patient experience. Her dedication to this principle is evident in her daily work.

“When you strive to make sure the patients have a very positive experience, you definitely see that all roles play an important role, including my own,” she explains. “Seeing patients’ faces light up with a simple “good morning” or the relief you see when you help them through questions is incredible, and I think MRHC really goes above and beyond to achieve that! Working in a healthcare setting is just so rewarding in itself, but working at MRHC is a step above rewarding.”

The supportive work environment at MRHC is another aspect Katie deeply appreciates. This collaborative spirit contributes significantly to her positive work experience.

“I think MRHC has a very good balance of work and family,” Katie emphasized. “The amount of people that will step in to help you even if they are unsure of how to do so is incredible.”

Katie’s story is a perfect example of how determination, adaptability, and a passion for helping others can lead to a fulfilling and impactful career. Her journey from an aspiring nurse to a thriving Revenue Cycle Specialist showcases the power of resilience and the importance of seizing opportunities.

If you are interested in joining the MRHC team, visit www.mrhcia.com/careers or call (712) 655-2072 for more information.

Robin Heaton Answers Call to Nursing at MRHC

Robin Heaton

Robin Heaton

Robin Heaton’s nursing career is a testament to dedication, flexibility, and the pursuit of professional growth. Her journey from a college student unsure of her path to a seasoned nurse at Manning Regional Healthcare Center (MRHC) showcases her passion for healthcare and commitment to serving others.

Robin’s journey began at Morningside College in 1999, where she initially pursued a major in biology. However, it wasn’t long before she recognized her calling to be a nurse and switched majors in 2000. Throughout nursing school, she worked as a Certified Nursing Assistant (CNA) at several temp agencies in Sioux City. This experience enriched her understanding of patient care from multiple perspectives.

“I have always wanted to help people, and healthcare seemed to be in my future,” said Robin, RN, BSN. “Once I started college, nursing seemed like the obvious fit for me.”

After graduating in 2004, Robin began her professional nursing career at the University of Nebraska Medical Center (UNMC). She joined the newly established Neuro floor, where she was instrumental in the unit’s growth and development. This foundational experience in a specialized area honed her skills and set the stage for her future endeavors in healthcare.

In 2013, Robin moved to Hooper Care Center in Nebraska. Her role there further diversified her nursing experience, emphasizing the versatility required in different healthcare settings. In 2014, Robin’s career took a significant turn when she joined MRHC. Initially starting in the Acute Care unit, Robin’s adaptability and eagerness to learn led her to the surgery department in 2019 where she now serves as a surgical nurse. Her career at MRHC has allowed her to experience various facets of nursing.

“I am always impressed by the options at MRHC,” Robin expressed. “You can move from one department to another easily, and get many different types of experiences: from substance abuse treatment, to surgery, to skilled nursing, ER, clinic, Med/Surg, hospice, etc. I enjoy being involved in different aspects of healthcare, even ‘behind the scenes’ areas like insurance, billing, and policies. That type of exposure is invaluable, and you would not be able to do that at a bigger facility without completely changing roles. Plus, most nursing roles are specialized in larger facilities, and you would not get to touch so many areas of nursing.”

This unique ability to explore different nursing specialties within the same institution is a distinctive advantage of working at MRHC. In addition to seamlessly transitioning between departments and gaining a wide range of experiences, Robin is also grateful for the flexibility and supportive environment at the hospital.

“MRHC is very family-oriented and goes out of the way to help you put your family first. They have allowed me to change positions as my family and career needs changed,” Robin shared. “Joy (Blom), especially, has been phenomenal in supporting my work/family balance. She truly understands how important your family is and will do whatever is needed to help you. I couldn’t ask for better support from a manager.”

“Robin is an excellent asset to the surgical team,” said Director of Surgical Services, Joy Blom, RN. “She is very compassionate in caring for her patients. She always goes above and beyond to make sure her patients have everything they need and explains things in detail to ensure they understand.” Joy Blom

Robin’s current role in MRHC’s surgery department is one she cherishes deeply. The close-knit team and the opportunity to contribute to various aspects of patient care resonate with her professional and personal values. She also notes how rewarding it is to care for the members of her community.

“I love that I am working in my community,” Robin expressed. “I am minutes from my home and my family. My friends and co-workers are the ones taking care of my family, and me as a patient. That close relationship is not something that often happens in other places.”

Robin notes that nursing is a uniquely flexible profession that can evolve with an ever-changing lifestyle and variety of family needs. For students considering a career in nursing, Robin offers a few pieces of advice.

“Always choose the path that aligns with your circumstances and goals, and keep your long-term goals in mind,” said Robin. “There are so many options to fit any life/family situation and opportunities to help you achieve your career goals. At MRHC, there are a variety of ways to further your education with tuition assistance. Take advantage of those opportunities!”

Robin’s journey is a great example of how a career in nursing can evolve and thrive within a supportive and dynamic healthcare environment like MRHC. If you are interested in joining the MRHC team, visit www.mrhcia.com/careers or call (712) 655-2072 for more information.

MRHC Earns National Recognition for Patient Satisfaction

Top 20 Award

Top 20 award

MRHC is proud to announce it has been named a Top 20 Critical Access Hospital for Patient Satisfaction by the National Rural Health Association (NRHA). This prestigious award recognizes MRHC for its exceptional commitment to providing high-quality, compassionate care to patients throughout the community.

“This recognition is a tremendous honor for our entire team at MRHC,” shared Manning Regional CEO, Shannon Black, MHA. “Our staff is dedicated to providing exceptional care to each and every patient who walks through our doors, and we are thrilled to be recognized for our commitment to patient satisfaction.”

The NRHA Top 20 Critical Access Hospitals are selected based on a comprehensive analysis conducted by The Chartis Center for Rural Health. The analysis considers eight key performance areas, including patient perspective, quality of care, and financial performance.

“Being named a Top 20 Critical Access Hospital is a testament to the hard work and dedication of our entire staff,” said Chief Quality Officer, Jackie Blackwell, RN, BSN, MBA, CPHQ. “We are committed to continuously improving the patient experience and ensuring that MRHC remains a trusted source of healthcare for our community.”

Jacki Streck Named 2024 MRHC Outstanding Employee

Jacki Streck

Jacki StreckJacki Streck, an employee in the dietary department at MRHC, was recognized for her exceptional performance and received the 2024 MRHC Outstanding Employee Award on May 15th. Jacki was nominated for the award by several of her co-workers who all agreed she not only meets but exceeds the criteria for this award.

The Outstanding Employee Award recognizes an MRHC employee who consistently performs high-quality work and extra duties beyond those normally assigned, is willing to work with others and assist whenever needed, has a positive attitude, displays exceptional dependability, and creates a positive work environment. Characteristics that Jacki undeniably possesses, making her a popular nomination and an easy choice for the award.

In a nomination letter, one of Jacki’s co-workers commented, “Jacki is one of the hardest working and most dependable people I know. She’s always willing to assist where needed, including picking up open shifts, filling in last minute, and adjusting her schedule to accommodate the department or the needs of MRHC.”Jacki Streck and Dan Grove

Another co-worker shared, “Jacki goes above and beyond to spread her positivity to staff, patients, and visitors and you can always count on her to greet you with a smile. She truly brightens the days of those she encounters.”

Some recent patient surveys have specifically called out Jacki, recognizing her exceptional performance, saying, “Jacki is the best!” and “Jacki is thoughtful and accommodated my diet.”

Several of Jacki’s co-workers also shared how her personality, dependability, and commitment to MRHC make her the best choice for the Outstanding Employee Award.

Jacki Streck and her family

“Jacki is always helpful, very accommodating, and will go out of her way to get what you need. She is always upbeat and happy. Jacki is an absolute joy to work with, and MRHC is extremely fortunate to have her!”

The Outstanding Employee Award was established to recognize non-medical staff for their excellent service to the organization, patient experience, and enhancing the organizational culture.  To read about past employees who have received this award, click here.

Kala Chapman’s Journey to the Pharmacy Field

Kala Chapman

Kala Chapman“I started not knowing anything about being a pharmacy tech and was brought into the pharmacy setting just by chance. It turned out to be something I loved to do!” – Kala Chapman, CPhT

With no prior knowledge of pharmacy work, it was a chance encounter that led Kala Chapman to discover her passion. She is now building her career as a pharmacy technician at MRHC.

“I did have a lot of interest in healthcare as my mom and sister are/were both in healthcare and thought it would be the right fit for me as well,” Chapman said. “But I actually went to college to become an administrative assistant. When I moved to Audubon, I took a job as a ward clerk at the hospital. About five years later, the pharmacist was looking for a technician, so I took the test, and here I am!”

Without hesitation, Chapman took the leap, paving the way for her current role at MRHC where her experience has been one of continuous growth and support. Her sights are set on becoming an Advanced Certified Pharmacy Technician, a goal she pursues diligently through continuous education and training. Recognizing her potential, MRHC has empowered Chapman to expand her skill set.

“MRHC has allowed me to broaden my horizons as a pharmacy technician,” Chapman said. “They have sent me to classes to learn how to mix chemo and antibiotics safely for our patients. They’ve also provided training on obtaining medication histories from newly admitted patients. There are other classes that I plan on taking as well.”

The work environment is another factor that Chapman appreciates about working at MRHC. She enjoys the camaraderie and the opportunity to learn from others. Most importantly, she finds the work fulfilling and is eager to develop her abilities even further.

“MRHC is positive and supportive,” shared Chapman. “I get along with all my coworkers and we work well as a team. I just love what I do here and am excited to grow in my career.”

Pharmacy Director, Jen Morris, PharmD, praises Chapman’s contributions to the hospital, saying, “Kala does fantastic work as a pharmacy technician. She is detail-oriented and her highly reliable and accurate work ensures that patients have access to the meds they need. Her strong technician skills and willingness to help make her a valuable team member at MRHC.”

For students considering a career like hers, Chapman offers valuable advice. “I would tell a student pursuing a pharmacy career to job shadow or get a job just working in a pharmacy first to see if it will be something you like. If so, just study hard and the test should be a piece of cake!”

If you are interested in joining the MRHC team, click here or call (712) 655-2072 for more information.

Jill Arp Makes Community-Wide Impact

Jill Arp

At MRHC, one healthcare professional stands out for her dedication, versatility, and commitment to the well-being of both patients and the community. Jill Arp is a nurse whose journey into healthcare began with a passion for caring for others during college as a Certified Nursing Assistant (CNA). Today, she wears multiple hats at MRHC, demonstrating resilience and adaptability, especially during the challenges posed by the COVID-19 pandemic.

“When I worked as a CNA in college, I enjoyed taking care of people and getting to know them. At that point, I changed my college major from elementary education to nursing,” shared Arp, RN, BSN. A pivotal decision that would set the stage for a fulfilling career dedicated to serving others’ health needs.

As the Infection Preventionist, Employee Health Nurse, Disaster Preparedness Coordinator, and Safety and Security Officer, Arp has no shortage of responsibilities at MRHC. Additionally, being a nurse allows her to contribute directly to patient care in different departments as needed. Her work in these pivotal roles not only makes a difference in ensuring patient and staff health and safety, but she also makes a difference community-wide.

“Jill is a compassionate nurse who views patient care on a community level, offering important services to our local businesses to help keep their employees well,” said Chief Nursing Officer, Michelle Andersen, RN, BSN. “Jill’s community leadership in her infection control role was especially instrumental throughout the recent pandemic.”

The onset of the COVID-19 pandemic brought unprecedented challenges for healthcare institutions worldwide, and MRHC was no exception. Arp played a crucial role in guiding MRHC’s response to the pandemic, collaborating with state and local authorities, and ensuring the safety of both patients and staff. Her efforts included extensive education, coordination of vaccination clinics, and participation in regional healthcare coalitions, highlighting her leadership and dedication during times of crisis.

“The pandemic was very challenging; it was like nothing I’ve ever had to deal with before,” Arp reflected. “There was a lot of collaboration with many different people. We experienced so much change, and our staff accepted it all with grace. They were all willing to help other departments, do different jobs, and step out of their comfort zones. Not only during the pandemic, but on a daily basis. I am proud of our staff and how they took care of our patients and found ways to make it all work.”

Collaborative efforts among Arp and other healthcare partners have continued to be instrumental in addressing community health needs. Arp works with Carroll County Public Health on various initiatives to address public health challenges, particularly in promoting preventive measures like flu vaccinations and regular health check-ups.

Arp attributes her ability to thrive in such a busy and demanding role to the supportive and flexibile work environment of MRHC. This allows her to balance her professional responsibilities with her family commitments, showcasing MRHC’s commitment to employee well-being.

“MRHC is a fun and great place to work, especially because of who is part of our team. From the environmental services staff to the doctors, everyone works well together for the best care of the patient,” said Arp. “MRHC is also flexible, and that’s what I need for my family.”

Through collaboration, flexibility, and a shared commitment to excellence, Arp and her colleagues at MRHC continue to make a positive impact on the health and well-being of Manning and its surrounding communities. If you are interested in joining this team of healthcare professionals and helping make a difference in the community, visit www.mrhcia.com/careers or call (712) 655-2072 for more information.

John Hansen Making a Difference Behind the Scenes at MRHC

John Hansen

John HansenJohn Hansen’s career path is one rooted in family influence and a willingness to embrace a challenge. Despite a background in factory work, John decided to follow in his father’s footsteps and give the maintenance field a try. His decision turned out to be a rewarding one, and he found a true passion for the work at MRHC.

“I never saw myself working in a hospital, but I figured I would give it a try and am really glad I did,” John shared.

Starting as a maintenance tech in February of 2020, John would quickly grow into a leadership role just a year later, becoming the department supervisor in April of 2021. With the work he does and the impact he makes at MRHC, it is no question that non-clinical roles play a vital role in ensuring smooth functioning of healthcare facilities. While a job in maintenance might not be at the forefront of patient care, John emphasizes the importance of his role in keeping everyone comfortable during their stay at MRHC. From ensuring the functionality of facilities to addressing maintenance issues promptly, John’s work contributes significantly to the overall patient experience.

“MRHC is so fortunate to have John. He is knowledgeable in so many different areas, digs into whatever needs fixing, and tries to figure things out on his own,” said Chief Human Resources Officer, Shelli Lorenzen. “John quickly fell into a management role and absolutely owned it. We couldn’t ask for a more dedicated employee. He knows what needs to be done and he does it, even if that means spending the entire weekend at MRHC to move snow so the ambulances can always get to the ER.”

In addition to making a positive impact on patients and helping his coworkers whenever possible, John appreciates the flexibility and support that he has at the hospital. Trust also plays a crucial role in fostering a positive work experience, and John attests that the administrative staff at MRHC trusts him implicitly. Something that is key to a productive and positive workplace.

“MRHC is very family oriented, and I know that when a family issue arises, I can go without question,” he shared. “Dan’s food is just an added bonus to working here.”

John’s journey at MRHC exemplifies the potential for growth and fulfillment in non-clinical roles within the healthcare industry. From his family-inspired career choice to the impact he makes on patient well-being, John’s story is a testament to the diverse and essential roles that contribute to the success of a healthcare institution like MRHC.

To join the MRHC team, click here or call (712) 655-2072 for more information.

MRHC Joins Educational Alliance with Purdue Global

MRHC exterior

Purdue Global has signed an educational alliance agreement with Manning Regional Healthcare Center, bringing broad-based educational opportunities with tuition reduction to staff and their family members.

“The Purdue Global School of Nursing is excited to begin our partnership with Manning Regional Healthcare Center and eager to support its mission around continuing education and the pursuit of academic achievement,” said Melissa Burdi, Purdue Global dean and vice president of the School of Nursing.

The Purdue Global School of Nursing offers an associate degree program, an RN-BSN program, eight master’s programs in nursing specialties, and a doctorate program for nursing. Additional Purdue Global offerings include programs for business, criminal justice, human services and psychology, among others. The Purdue Global Law School and aviation programs are not included in this partnership.

Manning Regional staff and immediate family members (spouse, domestic partner, children, siblings and parents) will have access to a 20% tuition reduction for undergraduate programs, 14% reduction for graduate programs, and 10% reduction for doctoral programs.

“We look forward to partnering with Purdue Global to provide online educational opportunities for our staff,” said Michelle Andersen, chief nursing officer at the center. “We appreciate the convenience and flexibility this platform offers for our full-time working staff to be able to advance their careers.”

Click here to read the full article.