Manning Regional Healthcare Center
MRHC CEO Plans for Success
February 10, 2020
(Courtesty of Pam Kusel, Manning News Journal, https://www.manningnews.com/)
With just six months at the helm of Manning Regional Healthcare Center (MRHC), CEO Linn Block is pleased to see a positive difference.
Prompting change is a new strategic plan which was launched and appears on a large white board in the hospital meeting room where it can remain top of mind.
“I wanted something that we could look at every staff meeting, every management meeting, and every board meeting,” said Block. “It is a Living Mission Board that is seen, used and updated daily by the hospital staff to help everyone focus and remain mindful of our goals relating to the consumer experience.”
Across the bottom of the board are phrases that summarize MRHC initiatives: Improve Daily, Innovate, Be One, Provide Personalized Care, and Own It.
Five key results sought by MRHC staff are listed on the left: Consumer Experience, Team Engagement, Quality Care, Financial Performance and Ambulatory Growth.
Block said, “None of these are independent of one another. They are all going to work together for us to have sustainable healthcare in Manning.”
Involvement of the community is key to success.
“For any of those goals to be successful, we need to have the support of our community,” said Block. “We’ve made a conscious effort, not just me, but everyone here, to be involved in the community. For residents to support us, we must support the community. We not only want people to come to us when they are sick, but also when they are well and want to stay well; with wellness screenings, for example.”
Patient volume has increased over recent months, and Block credits the healthcare providers and people working at the hospital, starting with the admission staff who greet patients as they enter the building.
Block added, “MRHC contracts with MercyOne for management support and enjoys being part of an extensive network across the state that truly benefits our community.”