Family Practice Clinic Receives Patient Experience Award

clinic staff

Manning Regional Healthcare Center is proud to announce that their Family Practice Clinic has received The Guardian of Excellence-Patient Experience Award. This award honors healthcare facilities who have consistently reached the top (95th to 99th percentile) of their respective database for patient experience, employee engagement, physician engagement, consumer experience, or clinical quality performance.

“It is an honor to receive the Guardian of Excellence for Patient Experience Award from Press Ganey,” said MRHC Clinic Director, Shelby Dickson, RN. “Our team works hard to provide exceptional care by going above and beyond for our patients. They truly love what they do and who they work with.”

MRHC’s Family Practice Clinic is staffed by four providers, Dr. Douglas McLaws, DO; Dr. Thang Luong, MD; Courtney Rupiper, PA-C; and Sara Powers, ARNP; Clinic Director Shelby Dickson, RN; Health Coach, Amber Croghan; clinic nurses, Katelyn Namanny; Amanda Blum; Casey Quandt; and Roxi Doyel; medical records, Sharon Odendahl; and scheduler, Janey Stoelk.

Clinic staff were recognized for their dedication and hard work and presented with the award on Friday, February 16th with a hospital-wide reception.

The clinic offers extended hours Monday through Thursday 7am-6:30pm and Friday 7am-5pm and Saturday morning 8am-10am to accommodate busy schedules. Same day appointments for minor injuries or illnesses are also available for minor injuries and illnesses. Appointments can be made by calling (712) 655-8100.

clinic staff

Rupiper Finds Calling as PA at MRHC’s Family Practice Clinic

Courtney Rupiper

Courtney RupiperAfter debating a career in business or physical therapy, Courtney Rupiper found her calling as a physician assistant and now works in the Family Practice Clinic at Manning Regional Healthcare Center.

“I started working at a local nursing home when I was younger and fell into healthcare,” said Courtney Rupiper, PA-C. “I felt comfortable with healthcare and helping people. When I went to college, I thought I was going to be a physical therapist, but I quickly learned that wasn’t for me. After doing some job shadowing of PAs, I felt like it was something I could do, and here I am.”

Rupiper joined the MRHC Family Practice Clinic as a Certified Physician Assistant in November of 2017. She completed her undergraduate degree at the University of Northern Iowa and received her PA degree from St. Ambrose University.

“I really enjoy getting to know all the families here at MRHC. And as I grow in my career as a PA, I hope to complete more continuing education so I can be even more help for my patients,” Rupiper said.

In addition to the meaningful work Rupiper does daily, she also values the laid-back feel of working in the clinic, the convenience of working close to home, and the work-life balance MRHC offers.

“MRHC provides a great atmosphere to work in, and I like that you know everyone,” said Rupiper. “It feels like home even when I’m at work.”

Rupiper is one of four providers in the Family Practice Clinic who sees patients on a regular basis. The clinic also includes Dr. McLaws, Dr. Luong, and Sara Vitito who accepts same-day appointments.

“Courtney is a great asset to the MRHC provider team,” said MRHC Clinic Director, Shelby Dickson. “She works hard and always puts a patient’s best interest at the forefront of the care she gives.”

To schedule an appointment with Rupiper, call (712) 655-8100. To join the MRHC team, visit www.mrhcia.com/careers or call (712) 655-2072 for more information on current job openings.

 

MRHC Makes Changes to Enhance Patient Experience

Sara Vitito, ARNP at MRHC who offers same day appointments

Manning Regional Healthcare Center (MRHC) has made recent changes to improve patient accessibility to providers and convenience of care. Sara Vitito, ARNP, joined the Family Practice Clinic on March 8th with the intention to offer more same-day appointments.  Sara Vitito, ARNP at MRHC who offers same day appointments

“We have seen an increase of the need for same day appointments, so we are changing the model of our Family Practice Clinic to accommodate these demands,” shared MRHC Clinic Director, Shelby Dickson, RN. “This new structure will allow our primary care providers to focus on their patients, provide more convenient and accessible appointment options with Sara, and improve the overall patient experience.”

Originally from Omaha and now residing in Defiance, Iowa, Vitito is excited to begin meeting patients. She looks forward to caring for local families and providing a continuum of care from birth until the elderly years.

“We are committed to offering the best health care in the region and we hope that these changes happening in our Family Practice Clinic will improve patient care for locals so they may be seen on the same day as making an appointment,” shared MRHC CEO, Linn Block, RN, BSN, MHA.

New Designated Phone Number for Appointments

MRHC has also designated a new phone number for patients to call when scheduling appointments. Patients can now dial (712) 655-8100 to schedule an appointment in the Family Practice Clinic and Specialty Clinics.

This designated phone line provides ease for patients wishing to schedule appointments for regular well-child visits, annual exams, health concerns, or common sicknesses in the Family Practice Clinic, and services including OB-GYN, Orthopedics, ENT, Podiatry, Urology, Pain Clinic, Wound Care, wellness clinics, and general surgery in the Specialty Clinic.

Appointments for rehabilitation services including physical, occupational and speech therapy should still be scheduled by calling (712) 655-2072. Senior Life Solutions can be reached by calling (712) 655-8262. The number for the Recovery Center at Manning Regional Healthcare Center will remain (712) 655-2300.
If you have any questions or concerns about your health or need to speak directly with someone at MRHC, do not hesitate to call the main line at (712) 655-2072.