Family Practice Clinic Receives Patient Experience Award

clinic staff

Manning Regional Healthcare Center is proud to announce that their Family Practice Clinic has received The Guardian of Excellence-Patient Experience Award. This award honors healthcare facilities who have consistently reached the top (95th to 99th percentile) of their respective database for patient experience, employee engagement, physician engagement, consumer experience, or clinical quality performance.

“It is an honor to receive the Guardian of Excellence for Patient Experience Award from Press Ganey,” said MRHC Clinic Director, Shelby Dickson, RN. “Our team works hard to provide exceptional care by going above and beyond for our patients. They truly love what they do and who they work with.”

MRHC’s Family Practice Clinic is staffed by four providers, Dr. Douglas McLaws, DO; Dr. Thang Luong, MD; Courtney Rupiper, PA-C; and Sara Powers, ARNP; Clinic Director Shelby Dickson, RN; Health Coach, Amber Croghan; clinic nurses, Katelyn Namanny; Amanda Blum; Casey Quandt; and Roxi Doyel; medical records, Sharon Odendahl; and scheduler, Janey Stoelk.

Clinic staff were recognized for their dedication and hard work and presented with the award on Friday, February 16th with a hospital-wide reception.

The clinic offers extended hours Monday through Thursday 7am-6:30pm and Friday 7am-5pm and Saturday morning 8am-10am to accommodate busy schedules. Same day appointments for minor injuries or illnesses are also available for minor injuries and illnesses. Appointments can be made by calling (712) 655-8100.

clinic staff

MRHC Receives Employee Engagement Award

employee engagement

MRHC was recently awarded the Guardian of Excellence Award from Press Ganey for Employee Engagement. This award honors clients who have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance—awarded annually based on one year of data.

“Learning that we were awarded the Guardian of Excellence Award was a great way to start our year off,” said MRHC CEO, Linn Block, RN, BSN, MHA. “Without each and every one of us, this recognition would not have happened. I am proud of everyone at MRHC for the work they do with their teams, it is paying off!”

MRHC celebrated their employee engagement award with a picnic lunch at the hospital for all staff on Wednesday, March 15th. Employees were greeted with a banner congratulating their hard work and thanked with lunch, dessert, and a small gift.

In addition to events like this, MRHC strives to offer a variety of appreciation events and activities for employees to take part in. Throughout the past year, MRHC Chief Human Resources Officer, Shelli Lorenzen, and the Employee Engagement Team at MRHC have organ ized events and activities such as:

  • Soup cook-offs
  • Quarterly lunches for work anniversaries
  • A Halloween costume contest
  • Giveaways
  • Providing large coloring pages for stress relief during the Meditech patient portal transition
  • ‘Guess the Santa’ challenge during the holidays where employees dressed up as Santa and co-workers were challenged to guess who was behind the beard for a prize
  • Thankful elves were passed around to share appreciation for one another
  • Grade school pictures were shared to see if employees could guess who was who
  • Food trucks came to MRHC during Hospital Week
  • Food and drinks were brought in often from local businesses
  • Special treats, fun activities, and prizes were held and given out during holidays and much more

“While these events are just a small gesture, it’s something we can continue to do to engage our MRHC team and relay our appreciation for all our employees. An engaged team is needed to continue to grow and be the center of health and wellness for this community,” said Block. “I can’t stress enough how important each and every one of you are.”

employee engagement event