Taylor Nelson Empowers Excellence in the Therapy Department

Taylor Nelson, MRHC Physical Therapist

Taylor Nelson, MRHC Physical TherapistAs the Therapy Director at MRHC, Taylor Nelson, PT, DPT, is committed to elevating the therapy department to new heights, offering cutting-edge treatments, and fostering a culture of excellence. As a Vestibular Rehabilitation Specialist, Nelson specializes in orthopedic-type conditions, implementing a multifaceted approach, including hands-on and exercise-based treatments to help patients achieve their physical therapy goals. Since starting at MRHC in 2021, Nelson has been dedicated to providing high-quality, evidence-based care.

“I enjoy working with individuals, and I like to think that I am a good listener. I believe this helps in determining what patients have going on and planning different strategies to improve their condition,” Nelson shared. “MRHC has been more than willing to listen to new ideas and develop new service areas that not only help our department grow but more importantly, provide patients with new treatment methods that will help them achieve their overall goals.”

Most recently, the therapy department collaborated with the respiratory therapy department to develop a Pulmonary Conditioning Program for patients suffering from respiratory issues. This was a service that the hospital was not able to offer previously. This collaborative initiative underscores MRHC’s commitment to meet evolving community healthcare demands.

“I feel like MRHC is a great representation of what the community of Manning strives to be: progressive in accepting new possibilities while maintaining their core values and respecting each individual that comes through the door,” said Nelson.

While expanding and enhancing treatment options and services for physical, occupational, and speech therapy at MRHC is one of Nelson’s main priorities, his vision for the therapy department goes even further.

“My broad, overarching goal for the department is to be experts in our field so that people know they will receive top-notch, evidence-driven care for whatever condition they are coming to us for,” Nelson emphasized. “I realize that it can be frustrating when it seems like to receive the care you expect and deserve, you must travel long distances. I want our department to have the reputation that we can help, and we are the experts you can rely on.”

Central to Nelson’s success is the supportive environment cultivated by MRHC administration and his peers. In addition to the support he receives, he is also appreciative of the emphasis on teamwork and mutual respect that fosters a positive work culture where every voice is heard. He points out the administration’s dedication to creating an enjoyable workplace, where collaboration thrives, and professional development is encouraged.

“A good team environment is always a selling point for a job. At MRHC that is the genuine truth. It is a goal of our administration as well as every department lead to create an environment that listens to each other as well as make it an enjoyable place to work long term,” Nelson shared.

It is also evident that Nelson plays an important role in helping young professionals grow in their healthcare careers. As Therapy Director, Nelson oversees the physical, occupational, and speech therapy staff. His team is made up of four additional individuals, Physical Therapist, Lucas Schwery; Occupational Therapist, Amy Osbahr; Speech Therapist, Carrie Scharfenkamp; and Intake Coordinator, Stacy Arp – who all share Nelson’s vision of helping the therapy department continually grow and improve.

“Taylor has been a major help in preparing me for my career as a physical therapist,” shared Lucas Schwery, DPT. “He leads by example as to what it means to be a good physical therapist and is always there to answer any questions that I may have.”

For aspiring physical therapists or those interested in pursuing a general career in healthcare, Taylor offers advice rooted in his own experiences.

“Take advantage of all the opportunities afforded to you in high school. Many schools provide training to get your CNA before graduation. This would be a great way to get your foot in the door and gain experience in general with the healthcare world. Having that experience would be greatly appreciated when starting the interview process to get into PT school or just expose you to other jobs in healthcare that you initially might not be aware of,” Nelson recommended. “If someone is dead set on PT, having a solid plan for the steps necessary to become a PT would help in terms of looking into which schools offer direct paths into their PT programs.”

If you are interested in joining the MRHC team, visit www.mrhcia.com/careers or call (712) 655-2072 for more information.

Struggling with COPD? Try Pulmonary Conditioning

pulmonary conditioning

Do you or a loved one struggle with chronic obstructive pulmonary disease (COPD) or respiratory challenges? A pulmonary conditioning program at MRHC can help individuals manage COPD symptoms and improve their quality of life.

“This integrated form of therapy can be a valuable tool in helping people manage their COPD and live a healthier, more active life,” said MRHC Physical Therapist, Taylor Nelson, PT, DPT. Taylor Nelson, MRHC Physical Therapist

Chronic respiratory conditions, such as COPD, asthma, and pulmonary fibrosis, can significantly impede an individual’s quality of life. These conditions often lead to symptoms like shortness of breath, chronic cough, tightness in the chest, fatigue, and reduced stamina, limiting one’s ability to perform daily activities and affecting their overall health.

Recognizing a need to address these issues, various MRHC departments have collaborated to develop an integrated, specialized pulmonary conditioning program tailored to meet the unique needs of each participant. The program has a multidisciplinary approach, combining exercise training, education, and personalized support to empower individuals to manage their respiratory conditions effectively.

Once a patient’s primary care physician has recommended the need for a pulmonary conditioning program, a respiratory therapist will perform a Pulmonary Function Test (PFT) and gain a baseline understanding of the severity of the individual’s condition. Based on these results, a program will be personalized to meet the patient’s needs and goals.

Key components of a pulmonary conditioning program include:

  1. Individualized Exercise Regimens: Participants undergo comprehensive assessments to evaluate their current respiratory status and physical capabilities. Based on these assessments, personalized exercise regimens are crafted to gradually improve cardiovascular fitness, muscle strength, and endurance. This is the primary component of pulmonary conditioning and is facilitated by a physical therapist. Activities may include aerobic exercise, such as walking or cycling, and strength training. The exercise program will be tailored to individual needs and abilities and designed to maintain independence at home.
  2. Occupational Therapy: If needed, patients may be referred to an occupational therapist if activities of daily living are difficult or if their home is not conducive to their lifestyle. A living assessment may be performed and recommendations for alterations may be made.
  3. Education and Lifestyle Modification: Education plays a pivotal role in empowering individuals to take control of their respiratory health. Participants will gain insights into their condition, learn breathing techniques, and acquire strategies to conserve energy and manage symptoms effectively. Additionally, lifestyle modifications such as smoking cessation, proper nutrition, and stress management are emphasized to promote holistic well-being.
  4. Additional Services & Ongoing Support: Depending upon the condition, patients may also be recommended to a registered dietitian to develop a healthy eating plan to meet nutritional needs or a mental health counselor to help them cope with the emotional challenges of living with COPD. Participants receive continuous support and guidance from a dedicated team of healthcare professionals. Regular progress assessments are conducted to track improvements and make necessary adjustments to the treatment plan, ensuring optimal outcomes.

“Pulmonary conditioning has been proven to be effective in improving many outcomes in people with COPD,” Nelson said. “It can help you improve your ability to exercise without becoming out of breath; control COPD symptoms, like shortness of breath, coughing, and wheezing; improve quality of life by making it easier to perform everyday activities; and reduce the risk of being hospitalized for COPD exacerbations.”

Learn more about how pulmonary conditioning can help with COPD and other interstitial diseases. Contact the MRHC Therapy Department at (712) 655-2072 or your MRHC primary care provider at (712) 655-8100.

Free Medicare Information Seminar on March 26th

Medicare event

MRHC will be hosting a free “Welcome to Medicare” seminar on March 26th, from 7-9 pm for anyone interested in learning more about Medicare.

Offered by MRHC and the State of Iowa’s Senior Health Insurance Information Program (SHIIP), a free and confidential service, this seminar will cover Medicare Parts A & B benefits, Prescription Drug Benefits (Part D), Medicare Advantage Plans, Medicare supplement insurance, and share tips to help individuals identify Medicare fraud, errors, and abuse.

Interested individuals must call (712) 655-2072 by March 19th to register. Attendees should enter through the Emergency entrance and follow the posted signs.

Even if you do not yet qualify for Medicare, MRHC’s volunteer SHIIP Counselor, Nancy Danner, recommends that “the best time to start getting information is before you actually need it, so I advise thinking about it at least 6-12 months before someone turns 65 years old.”

Danner is also available every Wednesday at MRHC to meet with individuals by appointment. She can provide information to aid in Medicare decision-making and answer questions related to Medicare itself, benefits, plan options, claims, and how to guard against becoming a victim of Medicare fraud. She will not provide recommendations for plans or agents but can answer questions and provide impartial information to help individuals make educated decisions and assist people who have a limited income.

Anyone interested in making an appointment with Danner can email shiip.counselor@mrhcia.com or call MRHC at 712-655-2072. If a client is only wishing to talk on the phone, they may leave their phone number and Danner will return their call. Click here to learn more.

Exceptional Skilled Nursing Care at MRHC

skilled nursing

The decision between a nursing home and skilled care often weighs heavily on the minds of families seeking the best possible support for their loved ones. At MRHC, skilled care isn’t just an alternative—it’s a transformative solution that offers a path to recovery and independence, all within a community people have come to know, love, and trust.

MRHC’s skilled nursing program offers care for all ages following major joint procedures, strokes, colostomies, IV antibiotics, post-surgery recovery, chronic illness management, therapeutic interventions, and other post-acute services. Care is designed to cater to individuals requiring specialized medical attention and rehabilitation services to help them return to daily living. It can also help patients learn to live with heart conditions, respiratory problems, nutrition/metabolic disorders, and wound care.

“We strive to support individuals in reclaiming their well-being and vitality,” shared Chief Nursing Officer Michelle Andersen, RN, BSN. “Our mission is centered around providing comprehensive services aimed at facilitating the journey back to optimal health, all within a patient-centric environment that prioritizes the patient and their specific needs.”

The skilled nursing program consists of 24-hour care and supervision by nurses and clinic physicians; physical, occupational, or speech therapy; infection control; and nutritional assessment and management. Additional skilled services include education and monitoring for a variety of health conditions.

At the core of MRHC’s approach to skilled care is a multidisciplinary team of nurses, therapists, physicians, and support staff who work collaboratively to deliver comprehensive care. The skilled nursing staff possess the expertise and dedication necessary to ensure each patient receives personalized care tailored to their unique needs. The skilled nursing team conducts a thorough assessment to understand each patient’s medical history, current condition, and specific goals. This personalized approach ensures that care is tailored to meet the distinct needs and preferences of each individual, optimizing outcomes and promoting a sense of empowerment and autonomy.

The skilled nursing staff not only provide clinical support but also offer emotional support, encouragement, and reassurance to patients and their families during challenging times.

“Our goal is to provide a relaxing environment to aid in the emotional well-being of each patient,” said Andersen.

Admission to MRHC skilled care services is by direct provider referral after a three-day stay in an acute care facility. Patients can be admitted immediately or within 30 days after an acute care stay. Discharge planning begins on admission to MRHC skilled care, and individualized goals are established with the patient, their family, and medical providers. Patients participate in a weekly care conference with family members and the patient’s multidisciplinary care team at MRHC.

If you or a loved one require skilled care services after an acute hospital stay, call (712) 655-2072 for more information.

Family Practice Clinic Receives Patient Experience Award

clinic staff

Manning Regional Healthcare Center is proud to announce that their Family Practice Clinic has received The Guardian of Excellence-Patient Experience Award. This award honors healthcare facilities who have consistently reached the top (95th to 99th percentile) of their respective database for patient experience, employee engagement, physician engagement, consumer experience, or clinical quality performance.

“It is an honor to receive the Guardian of Excellence for Patient Experience Award from Press Ganey,” said MRHC Clinic Director, Shelby Dickson, RN. “Our team works hard to provide exceptional care by going above and beyond for our patients. They truly love what they do and who they work with.”

MRHC’s Family Practice Clinic is staffed by four providers, Dr. Douglas McLaws, DO; Dr. Thang Luong, MD; Courtney Rupiper, PA-C; and Sara Powers, ARNP; Clinic Director Shelby Dickson, RN; Health Coach, Amber Croghan; clinic nurses, Katelyn Namanny; Amanda Blum; Casey Quandt; and Roxi Doyel; medical records, Sharon Odendahl; and scheduler, Janey Stoelk.

Clinic staff were recognized for their dedication and hard work and presented with the award on Friday, February 16th with a hospital-wide reception.

The clinic offers extended hours Monday through Thursday 7am-6:30pm and Friday 7am-5pm and Saturday morning 8am-10am to accommodate busy schedules. Same day appointments for minor injuries or illnesses are also available for minor injuries and illnesses. Appointments can be made by calling (712) 655-8100.

clinic staff

Jill Arp Makes Community-Wide Impact

Jill Arp

At MRHC, one healthcare professional stands out for her dedication, versatility, and commitment to the well-being of both patients and the community. Jill Arp is a nurse whose journey into healthcare began with a passion for caring for others during college as a Certified Nursing Assistant (CNA). Today, she wears multiple hats at MRHC, demonstrating resilience and adaptability, especially during the challenges posed by the COVID-19 pandemic.

“When I worked as a CNA in college, I enjoyed taking care of people and getting to know them. At that point, I changed my college major from elementary education to nursing,” shared Arp, RN, BSN. A pivotal decision that would set the stage for a fulfilling career dedicated to serving others’ health needs.

As the Infection Preventionist, Employee Health Nurse, Disaster Preparedness Coordinator, and Safety and Security Officer, Arp has no shortage of responsibilities at MRHC. Additionally, being a nurse allows her to contribute directly to patient care in different departments as needed. Her work in these pivotal roles not only makes a difference in ensuring patient and staff health and safety, but she also makes a difference community-wide.

“Jill is a compassionate nurse who views patient care on a community level, offering important services to our local businesses to help keep their employees well,” said Chief Nursing Officer, Michelle Andersen, RN, BSN. “Jill’s community leadership in her infection control role was especially instrumental throughout the recent pandemic.”

The onset of the COVID-19 pandemic brought unprecedented challenges for healthcare institutions worldwide, and MRHC was no exception. Arp played a crucial role in guiding MRHC’s response to the pandemic, collaborating with state and local authorities, and ensuring the safety of both patients and staff. Her efforts included extensive education, coordination of vaccination clinics, and participation in regional healthcare coalitions, highlighting her leadership and dedication during times of crisis.

“The pandemic was very challenging; it was like nothing I’ve ever had to deal with before,” Arp reflected. “There was a lot of collaboration with many different people. We experienced so much change, and our staff accepted it all with grace. They were all willing to help other departments, do different jobs, and step out of their comfort zones. Not only during the pandemic, but on a daily basis. I am proud of our staff and how they took care of our patients and found ways to make it all work.”

Collaborative efforts among Arp and other healthcare partners have continued to be instrumental in addressing community health needs. Arp works with Carroll County Public Health on various initiatives to address public health challenges, particularly in promoting preventive measures like flu vaccinations and regular health check-ups.

Arp attributes her ability to thrive in such a busy and demanding role to the supportive and flexibile work environment of MRHC. This allows her to balance her professional responsibilities with her family commitments, showcasing MRHC’s commitment to employee well-being.

“MRHC is a fun and great place to work, especially because of who is part of our team. From the environmental services staff to the doctors, everyone works well together for the best care of the patient,” said Arp. “MRHC is also flexible, and that’s what I need for my family.”

Through collaboration, flexibility, and a shared commitment to excellence, Arp and her colleagues at MRHC continue to make a positive impact on the health and well-being of Manning and its surrounding communities. If you are interested in joining this team of healthcare professionals and helping make a difference in the community, visit www.mrhcia.com/careers or call (712) 655-2072 for more information.

MRHC Wound Care Clinic Receives Dual Awards

wound care team

In 2023, the Wound Care Clinic at MRHC achieved a patient satisfaction rate of 98.7%, a wound healing rate of 100%, and successfully healed a total of 81 wounds throughout the year. In recognition of these achievements, MRHC is pleased to announce that the Wound Care Clinic is a dual recipient of RestorixHealth’s Clinical Distinction and Excellence in Patient Satisfaction Awards. Recipients of these awards meet or exceed national quality benchmarks over a set period of time.

“The Wound Care Clinic is proud to be recognized again for not only its dedication to healing but also its dedication to patient satisfaction,” said Dr. Thang Luong, M.D. “We are proud to be a recipient of awards that recognize our staff’s hard work and dedication.”

RestorixHealth’s Clinical Distinction Award recognizes wound centers that have demonstrated exceptional success by meeting or exceeding national healing benchmarks, including a 90% healing rate. The Excellence in Patient Satisfaction Award recognizes wound centers that have demonstrated superior performance in overall patient satisfaction by meeting or exceeding a national patient satisfaction benchmark of 96%. The MRHC Wound Care Clinic has now received this dual award five times in addition to a Center of Excellence award in 2019.

The Wound Care Clinic is dedicated to optimizing outcomes and preventing lower limb loss in patients with non-healing wounds. The approach to wound care is aggressive and comprehensive, coordinating traditional and advanced therapies and techniques that are proven to reduce healing time and improve healing rates.

Manning’s clinic is staffed by Dr. Thang Luong, Kendra Tiefenthaler, RN, and supported by Elaine Macumber, RN, and Crisentia Blazek, RN, BSN. Integrating a team of wound care professionals optimizes patient care, while offering the most advanced healing options for hard-to-heal wounds.

The MRHC Wound Care Clinic is held every Thursday. For more information about treatment plans or to schedule an appointment, please call 712-655-8100.

About RestorixHealth

Committed to excellence in wound care, RestorixHealth is the wound care solutions company providing programs, services, products, and education across the care continuum. From developing and operating wound centers in partnership with hospitals, through supporting long-term care facilities with education and supplies, to providing in-home care, RestorixHealth’s solutions increase access to care, reduce hospital admissions, lower or avoid direct care costs, and most importantly, improve patient outcomes and quality of life. For more information, visit www.RestorixHealth.com.

wound care

Medicare Information Seminars at MRHC in 2024

Nancy Danner

Where can I go to find answers about Medicare prescription drug plans? What is a Medicare Advantage plan? I’m new to Medicare, how do I know what plan is right for me?

MRHC will be hosting free “Welcome to Medicare” seminars throughout the year on March 26th, May 28th, July 30th, September 24th, and November 26th from 7-9pm for anyone interested in learning more about Medicare.

These seminars, offered by MRHC and the State of Iowa’s Senior Health Insurance Information Program (SHIIP), a free and confidential service, will cover Medicare Parts A & B benefits, Prescription Drug Benefits (Part D), Medicare Advantage Plans, Medicare supplement insurance, and share tips to help individuals identify Medicare fraud, errors, and abuse.

Interested individuals must call (712) 655-2072 one week prior to the seminar to register. Attendees should enter through the Emergency entrance and follow the posted signs.

Nancy Danner

Even if you do not yet qualify for Medicare, MRHC’s volunteer SHIIP Counselor, Nancy Danner, recommends that “the best time to start getting information is before you actually need it, so I advise thinking about it at least 6-12 months before someone turns 65 years old.”

Danner is also available every Wednesday at MRHC to meet with individuals by appointment. She can provide information to aid in Medicare decision-making and answer questions related to Medicare itself, benefits, plan options, claims, and how to guard against becoming a victim of Medicare fraud. She will not provide recommendations for plans or agents but can answer questions and provide impartial information to help individuals make educated decisions and assist people who have a limited income. Click here to learn more.

Anyone interested in making an appointment with Danner can email shiip.counselor@mrhcia.com or call MRHC at 712-655-2072. If a client is only wishing to talk on the phone, they may leave their phone number and Danner will return their call.

John Hansen Making a Difference Behind the Scenes at MRHC

John Hansen

John HansenJohn Hansen’s career path is one rooted in family influence and a willingness to embrace a challenge. Despite a background in factory work, John decided to follow in his father’s footsteps and give the maintenance field a try. His decision turned out to be a rewarding one, and he found a true passion for the work at MRHC.

“I never saw myself working in a hospital, but I figured I would give it a try and am really glad I did,” John shared.

Starting as a maintenance tech in February of 2020, John would quickly grow into a leadership role just a year later, becoming the department supervisor in April of 2021. With the work he does and the impact he makes at MRHC, it is no question that non-clinical roles play a vital role in ensuring smooth functioning of healthcare facilities. While a job in maintenance might not be at the forefront of patient care, John emphasizes the importance of his role in keeping everyone comfortable during their stay at MRHC. From ensuring the functionality of facilities to addressing maintenance issues promptly, John’s work contributes significantly to the overall patient experience.

“MRHC is so fortunate to have John. He is knowledgeable in so many different areas, digs into whatever needs fixing, and tries to figure things out on his own,” said Chief Human Resources Officer, Shelli Lorenzen. “John quickly fell into a management role and absolutely owned it. We couldn’t ask for a more dedicated employee. He knows what needs to be done and he does it, even if that means spending the entire weekend at MRHC to move snow so the ambulances can always get to the ER.”

In addition to making a positive impact on patients and helping his coworkers whenever possible, John appreciates the flexibility and support that he has at the hospital. Trust also plays a crucial role in fostering a positive work experience, and John attests that the administrative staff at MRHC trusts him implicitly. Something that is key to a productive and positive workplace.

“MRHC is very family oriented, and I know that when a family issue arises, I can go without question,” he shared. “Dan’s food is just an added bonus to working here.”

John’s journey at MRHC exemplifies the potential for growth and fulfillment in non-clinical roles within the healthcare industry. From his family-inspired career choice to the impact he makes on patient well-being, John’s story is a testament to the diverse and essential roles that contribute to the success of a healthcare institution like MRHC.

To join the MRHC team, click here or call (712) 655-2072 for more information.

Manning Regional Healthcare Center Names Shannon Black as New CEO

Shannon Black

Shannon BlackManning Regional Healthcare Center (MRHC), an affiliate of MercyOne, announced on Thursday that Shannon Black has accepted the MRHC Chief Executive Officer (CEO) position. She will begin her role on February 19.

Black has extensive experience in various health care leadership roles, most recently serving in the Unity Point Clinics system as Clinic Administrator in Waukee and Jefferson. Throughout her 20 years in the health care industry, she has worked to improve patient access, promote team engagement and increase patient experience.

She earned her Bachelor of Science degree in Healthcare Administration from Walden University. In April 2024, she will complete a master’s in healthcare administration from the University of Phoenix.

Outside of work, Black is married to Chad, and they have four children. She enjoys spending time outdoors, bike riding and attending her children’s activities. She is also the head cheerleading coach at Greene County Community School District and has served as a city council member in Jefferson.

“We are delighted to welcome Shannon to the Manning Regional Healthcare Center family as our new CEO. Her proven track record in health care leadership, coupled with her deep passion for patient-centered care, make her the perfect fit to lead us forward while delivering on our promise to provide excellent health care for our entire community,” said Bret Richards, MRHC Board of Trustees Chairman.

“I also express my sincerest appreciation to the MRHC team, including Alana Monson, for her work as interim CEO while we completed the CEO search. Your continued commitment and resilience during this transition have been truly remarkable.”

Manning Regional Healthcare Center, a 17-bed facility federally designated critical access hospital (CAH), is a trusted local provider of high-quality healthcare to the residents of Manning, Manilla, Irwin, Kirkman, and the four-county area of Carroll, Crawford, Shelby, and Audubon counties in Iowa.

About MercyOne

MercyOne is a connected system of health care facilities and services dedicated to helping people and communities live their best life. MercyOne’s care providers and staff make health the highest priority. The system’s clinics, medical centers, hospitals and affiliates are located throughout the state of Iowa and beyond. Headquartered in central Iowa, MercyOne is a member of Trinity Health (based in Livonia, Michigan) – one of the largest not-for-profit Catholic health care systems in the nation. Learn more at MercyOne.org