MRHC Enhancing Patient Care Through Avel eCare Hospitalist Program

ER

Manning Regional Healthcare Center (MRHC) is expanding its partnership with Avel eCare to include the implementation of the eHospitalist program in its acute care inpatient department. This new development builds on the success of the telemedicine services already integrated into MRHC’s emergency room.

“We understand that access to expert medical advice and support is crucial, especially during critical moments. Ensuring our advanced care providers have access to timely and expert support is a top priority at MRHC,” said MRHC CEO Shannon Black, MHA. “This program offers a vital lifeline, enabling us to enhance patient care, improve provider confidence, and ultimately, strengthen the delivery of quality healthcare within our community.”

As part of MRHC’s ongoing commitment to providing high-quality, timely, and expert care, the eHospitalist program utilizes advanced telemedicine technology to connect MRHC’s advanced practice providers with board-certified hospitalists. This connection ensures comprehensive, real-time support for complex patient care needs.

About the eHospitalist Program

The eHospitalist service allows MRHC providers to consult with internal medicine physicians via a secure audio and video connection at any time, day or night. This enables:

  • Immediate Consultation – Providers can review medical records and discuss cases in real time with a hospitalist.
  • Enhanced Decision-Making – Hospitalists offer expert insights to support complex treatment decisions.
  • 24/7 Availability – Around-the-clock access ensures expert care is always available.
  • Improved Continuity & Quality of Care – The service reinforces MRHC’s established care protocols and provides consistent support. The collaboration fosters comprehensive, coordinated care plans.
Benefits for Patients

The implementation of this program offers numerous benefits for patients, including enhanced patient safety due to timely access to physician-level expertise; reduced delays and faster response times; greater access to specialized knowledge during evenings, weekends, and holidays; and increased peace of mind for patients and families as additional medical support is always available.

“At MRHC, we are dedicated to continuously improving the quality of care we provide to our community,” Black said. “Utilizing the eHospitalist program is a testament to our commitment to embracing innovative technologies that enhance patient outcomes. We believe this will significantly strengthen our ability to provide exceptional and compassionate care to every patient we serve. We are excited about this new chapter and the positive impact it will have on our community.”

For more information or questions about MRHC’s services or the new eHospitalist program, please call (712) 655-2072.

MRHC Seeks Community Input on Local Health Needs

CHNA

Manning Regional Healthcare Center (MRHC) is working with local community leaders to update the 2025 Community Health Needs Assessment (CHNA). MRHC is seeking input from community members regarding current healthcare delivery and unmet resident needs.

The CHNA uses data and community input from the survey that measures and identifies the health needs of the communities MRHC serves. This information is gathered, and the assets and/or needs are used to develop an implementation plan. The three-year implementation plan will then inspire collective actions from multiple community partners and ensure there is an effective allocation of resources from within the hospital and throughout the community.

The goal of this assessment update is to understand progress from past community health needs assessments conducted in 2022, 2019, and 2016, while collecting up-to-date community health perceptions and ideas. VVV Consultants LLC, an independent research firm from Olathe, KS, has been retained to conduct this countywide research.

A brief community survey has been developed if you would like to participate in providing this important feedback. The CHNA survey link can be accessed by clicking here.

All community residents and business leaders are encouraged to complete the survey by February 3, 2025. In addition, a CHNA Town Hall meeting to discuss the survey findings and identify unmet needs will be held on Thursday, March 6th, 2025, for dinner from 5 – 6:30 pm at the MRHC Administration Conference Room. More information will be shared soon.

If you have questions regarding CHNA activities, please call MRHC Chief Nursing Officer, Michelle Andersen, RN, BSN at (712) 655-8220.

Blending Science and Service: How Jen Morris Found Her Calling in Pharmacy

Jen Morris

Jen MorrisFrom an early age, Jen Morris didn’t see herself in healthcare. After exploring several majors and taking career assessment tests, she was encouraged by local pharmacist, Bob Stessman, to consider pharmacy. The blend of science, math, and helping others felt like a natural fit, and Morris hasn’t looked back since.

After graduating from Drake University, Morris worked at the Manning Pharmacy and as a contract employee at MRHC for 12 years. Her dual role in retail and hospital pharmacy gave her a unique perspective on patient care, bridging the gap between inpatient treatment and home medication management. The field of hospital pharmacy evolved rapidly during her tenure, and by 2018, the increasing demands brought her fully into MRHC, where she assumed the role of Director of Pharmacy. In her current role, Morris wears many hats, engaging in both clinical and administrative work.

“As a pharmacist, I want to provide great care for our patients,” shared Morris, PharmD. “That goal motivates me to keep learning and see how a pharmacist can be a piece of the team and an asset in a variety of settings in the hospital.”

As the Director of Pharmacy, Morris is busy reviewing patient charts, collaborating with medical providers, verifying medication orders, purchasing meds, and maintaining the pharmacy computer system, among other responsibilities. With the help of MRHC’s Certified Pharmacy Technician, Kala Chapman, the pharmacy department provides medications to all the clinical departments of the hospital and mixes medications, including chemotherapy at MRHC.

Working at MRHC has been a fulfilling experience for Morris. This is largely due to the positive environment fostered by MRHC’s leadership and being able to work closely with colleagues who share her commitment to patient care

“While I feel like I would join many of my coworkers in saying that MRHC offers a great team environment, a fun atmosphere, and an emphasis on work/life balance, one of the things I love about MRHC is their commitment to patient and medication safety,” Morris shared. “Administration also works to listen and think outside the box to make ideas happen. We have a culture that supports growth and problem-solving.”

For Morris, the supportive environment and team-oriented culture at MRHC make coming to work each day meaningful.

“I appreciate that when I come to work, I am a valued member of the team, and my coworkers are working to provide the best possible care for our patients. It is the expectation in working at MRHC that we put the care and safety of our patients as a priority,” Morris emphasized.

Morris also values the flexibility she has in her role as well as the opportunity to get involved in and serve her hometown community, which brings an added layer of fulfillment.

“I love that I get to do a job that I love, in a hospital that resides within the community that I live in and grew up in,” she shared. “I get to provide care for people I have known my entire life, and there is a lot of fulfillment in that.”

Passionate about advocating for healthcare access in rural areas like Manning, Morris is grateful for the community support and feels a strong sense of purpose in her work to maintain accessible healthcare in a rural area.

“In an economic environment where hospitals and retail pharmacies are being forced to close due to many economic factors, rural areas will continue to fight to have access to healthcare,” she explained. “Not only is healthcare close to home convenient, but it’s also linked to timely care and improved outcomes for patients. I’m grateful for our community and the support they show for the healthcare workers and locations here.”

By blending her pharmacy expertise with a strong sense of community, Morris continues to ensure patients receive safe, high-quality care close to home. With her goals rooted in patient-centered care and safety, Morris remains steadfast in her vision to strengthen MRHC’s role in rural healthcare.

If you are interested in joining the MRHC team, click here or call (712) 655-2072 for more information.

Influential Visits Pave the Way for Behavioral Health Initiatives in Rural Iowa

Director Garcia visit

In a significant development for Iowa, influential lawmakers are turning their attention to the critical needs of behavioral health across Iowa, particularly in rural areas where access to comprehensive services and reimbursements remain a challenge. Recent visits from prominent figures underscore a renewed commitment to addressing the root causes of substance abuse and promoting mental health support in communities throughout the state.

Director Garcia visitOn National Rural Health Day (November 16th), Iowa Health and Human Services Director, Kelly Garcia, and State Epidemiologist, Dr. Robert Kruse, visited MRHC and the Recovery Center. Their presence underscored the critical need for integrated behavioral health services, with a focus on mental health and substance abuse. Engaging with healthcare professionals, community leaders, and the hospital’s board and senior leadership team, Director Garcia and Dr. Kruse discussed collaborative solutions to improve statewide healthcare and to also address the unique needs of rural communities.

During her visit to Manning on September 12th, Iowa Attorney General Brenna Bird highlighted the importance of tailoring initiatives to the unique challenges faced by these areas stating, “Rural communities often encounter barriers in accessing quality healthcare and addiction treatment services. The opioid settlement funds are one-time funds that could provide an opportunity to bridge those gaps and make a lasting impact on the lives of those affected by opioid addiction in our rural communities.” Brenna Bird

Earlier this year, agreements were reached with manufacturers, distributors, and pharmacies to provide nearly $50 billion in payments for state and local governments across the nation. Funding was distributed to each state, and in Iowa a portion of those funds were distributed to each county for the county supervisors to disperse locally. The rest of the funds are currently held at the state level with the anticipation that lawmakers will determine appropriations in the next legislative session.

Charles GrassleySenator Charles Grassley as well as Republican presidential candidate and North Dakota Governor, Doug Burgum, accompanied by his wife, Kathryn, also visited MRHC earlier this fall to gain a better understanding of the healthcare needs affecting rural areas and the unique position of MRHC and the Recovery Center.

These visits provided lawmakers with a firsthand look at the Recovery Center’s efforts to support residential and outpatient recovering addicts. MRHC, serving as a model for rural healthcare services, became a platform for discussions on comprehensive strategies to address behavioral health challenges, reimbursements, and access to care in rural Iowa.Doug Bergum

Director Garcia emphasized the importance of addressing behavioral health needs, stating, “By understanding the challenges faced by the communities across our state, utilizing research-based methodologies, and taking a comprehensive approach to address the most critical health needs, we can develop targeted and effective strategies to improve our overall health outcomes.”

These visits reflect a broader, bipartisan commitment to address rural healthcare challenges in a unified and strategic way. This holistic approach starts with a grassroots understanding of the challeng es affecting rural hospitals accompanied by discussions to adjust policies at the state and federal levels. These collaborations reflect an aligned dedication to build healthier and more resilient commun ities across the state.

As Iowa takes a significant stride forward in the battle against opioid addiction, the opioid settlements stand as a beacon of hope for rural communities. MRHC Administration and the leadership of the Recovery Center are taking this opportunity to educate local county supervisors as well as statewide leaders to better understand the services that already exist, their vision for addressing this epidemic, and the potential for MRHC and the Recovery Center to serve even more clients and their families.

Iowa Attorney General Brenna Bird Advocates for Rural Healthcare and Substance Abuse Treatment During Visit to MRHC

Brenna Bird visit

Iowa Attorney General, Brenna Bird, underscored her commitment to enhancing rural healthcare and tackling the challenges of substance abuse during her visit to Manning Regional Healthcare Center (MRHC) and the Recovery Center on September 12th. Brenna Bird visit

Attorney General Bird, known for her dedication to addressing critical issues affecting communities, spent the day engaging with healthcare professionals, touring the facility, and discussing key priorities related to rural healthcare access and substance abuse treatment. During a meeting with key hospital leaders, Attorney General Bird emphasized the vital role of rural healthcare in ensuring all Iowans have access to quality medical services.

“Rural communities are the backbone of our state, and it is crucial that we invest in and support healthcare facilities such as Manning Regional Healthcare Center,” Attorney General Bird stated.

The Attorney General toured the various departments meeting doctors, nurses, and other front-line staff to gain a firsthand understanding of the challenges they face in delivering healthcare services to rural populations.

Brenna BirdOne of the key highlights of Attorney General Bird’s visit was her exploration of the Recovery Center at Manning Regional Healthcare Center, where she engaged in discussions with addiction treatment specialists, counselors, and individuals in recovery. She expressed her deep concern about the rising prevalence of substance abuse issues in rural areas and emphasized the importance of comprehensive treatment options.

“The opioid epidemic has touched every corner of our state, and rural communities are particularly vulnerable. We must ensure that individuals battling substance abuse have access to effective and compassionate treatment close to home,” Attorney General Bird remarked.

In outlining her priorities related to rural healthcare, Attorney General Bird committed to working closely with healthcare providers and community leaders to address issues such as healthcare workforce shortages, infrastructure improvements, and access to mental health services. She also pledged to advocate for policies that support the expansion of substance abuse treatment programs and improve access to mental health resources in rural areas.

MRHC CEO, Linn Block, expressed gratitude for the Attorney General’s visit, stating, “We appreciate Attorney General Bird’s attention to the unique healthcare needs of rural communities. Her commitment to supporting initiatives that address substance abuse is particularly significant in our ongoing efforts to provide comprehensive care to our residents.”

As Attorney General Bird concluded her visit, she reiterated her dedication to collaborative efforts that bridge the gaps in rural healthcare and substance abuse treatment. “By working together, we can build stronger, healthier communities across Iowa,” she affirmed.

Attorney General Bird’s visit to Manning Regional Healthcare Center serves as a testament to her hands-on approach in addressing critical issues impacting the well-being of Iowans.

“We are thankful for the Attorney General’s visit to MRHC and appreciate her taking time to learn about the unique services we offer here as well as the challenges we face with regard to rural healthcare funding and staffing,” shared MRHC CEO, Linn Block.

Manning Regional Healthcare Center has recently become a popular site for politicians as the organization has been able to successfully manage rural healthcare challenges and continues to work hard every day to provide exceptional patient care. Read about other recent politicians visiting MRHC: U.S. Senator Grassley visited the hospital and Recovery Center. Presidential Candidate & North Dakota Governor Burgum

Dalton Lytle Finds Hope In Recovery and Joy in Helping Others

Recovery Counselor, Dalton Lytle, CADC

“We save lives here and I’m grateful to be part of that,” shared Dalton Lytle, Recovery Counselor who works at Manning Regional Healthcare Center (MRHC). “Manning Recovery Center has changed my life for the better. I am proud to be an employee here and represent what recovery can do for someone.”

Lytle attended college for a short time before beginning his career in bridge construction for eight years. He never intended to return to college, let alone work in an office as an addiction counselor, but after personally receiving treatment at the Recovery Center, he moved to Manning and took a job opportunity as a part-time tech at MRHC. Lytle shares how his personal experience with addiction and recovery helps him relate to his clients on a personal level.

Recovery Counselor, Dalton Lytle, CADC“After working at the Recovery Center for a while it was clear to me that this is what I want to do for a living – help suffering addicts find hope in recovery,” explained Lytle. “Going through treatment here myself, I know the pain and struggles that our clients are going through. Being able to relate and help them through it is very rewarding and I want to continue doing that.”

Lytle is very passionate about his career at MRHC because he has personally reaped the benefits from the Recovery Center’s treatment and urges other addicts to seek help. “The reason I love my job is because I get to help people save their lives,” stated Lytle. “I went through treatment here in 2019. My life was a complete disaster and I had very little hope that things could get better. The Recovery Center showed me that there is hope and gave me the tools to save my life. I could not have done it without the Recovery Center. Treatment was such an eye-opening experience for me. I want to continue helping those who suffer addictions find the same hope that I was given. It’s pretty amazing to see someone come into treatment feeling hopeless and broken, and then watch them transform into a new person full of joy and hope,” Lytle explained.

The saying ‘Find a job you enjoy doing, and you will never have to work a day in your life,’ rings true for Lytle. “I like working at the Recovery Center because when I get up in the morning, I am excited to go to work. I had never had that feeling before, so it is special,” exclaimed Lytle. He boasts that the best thing about working at MRHC is the easy-going and supportive environment. “It makes work enjoyable and that’s a pretty cool thing.”

“My role at the Recovery Center continues to expand the longer I work here,” explained Lytle. When Lytle was a counselor tech, he was responsible for taking clients to outside meetings and facilitating group sessions, along with various other client needs. “I have recently been promoted to counselor and my role here has expanded. I now get to help our clients more than before by having my own clients that I work with on an individual basis. When it comes down to it, I am here to provide guidance and support for our clients so that they can start a new life in recovery,” stated Lytle.

The biggest issue Lytle wants to bring to light is that addiction happens everywhere, including rural areas. “The Manning Recovery Center is unique. There is something special about this place. Many have said that this is the best treatment center in the state and other surrounding states,” explained Lytle. Although the Recovery Center at MRHC may be rural, Lytle believes that to be an advantage. “I think we stand out because we care about our clients. The groups are smaller here compared to other treatment centers and that makes for a more personal experience. I think we all do a great job making them feel at home and that provides the best environment for healthy growth.”

To join the MRHC team, visit www.mrhcia.com/careers or call (712) 655-2072 for more information on current job openings.

Presidential Candidate & N.D. Governor Burgum Visits Manning Regional Healthcare Center

Republican presidential candidate and North Dakota Governor, Doug Burgum, along with his wife, Kathryn, visited Manning Regional Healthcare Center on Wednesday, September 6th to learn about the challenges and opportunities within rural healthcare.

Burgum, a former technology entrepreneur, is hitting the campaign trail in rural western Iowa to connect with rural residents, business owners, and community leaders. Among his visits in the area were stops in Harlan, Denison, Audubon, and Atlantic.

Burgum’s interest in Manning and MRHC centered around the Recovery Center’s influential impact on substance abuse addiction treatment. The couple toured the Recovery Center, learned about the five levels of treatment services offered, discussed the challenges of funding reimbursements, and praised local leaders for the work they are doing and investing in such a beautiful facility for treatment.

“[Addiction] a national issue that touches every family, every community, and every organization,” shared Burgum. “Over 40 million people in our country are touched by the disease of addiction. We are faced now with a crisis related to overdose deaths. We have lost the equivalent of four Vietnams in the last two and a half years in terms of deaths related to overdose, 70% of those coming from fentanyl poisoning. This is an issue for our whole country.”

He continued, “These are sons and daughters [or] nieces and nephews of people who have been trapped in the disease of addiction and this is something we have to take on as a nation. There is a role for communities to play, but it starts right here like what is happening in Manning where great people [are] caring for each other and approaching this as the disease it is to fight against the disease of addiction.”

Kathryn Burgum has been sober for 21 years and champions the Recovery Reinvented program on addiction and recovery. While September is National Recovery Month and many efforts are happening across the country to raise awareness for substance use disorder and treatment services, the couple shared their journey to help addicts return to work and how they strive to eliminate the stigma of the disease of addiction. The couple intends to carry that message as they continue on the campaign trail.

Additionally during the hospital tour, the Governor and first lady stopped in the emergency department and experienced a live-look at the Avel e-Care emergency response system. They were impressed with the quality of care that can be achieved in rural areas despite having limited staffing. They also acknowledged that additional technological advances are necessary in order for rural healthcare to succeed long-term.

In a conversation with hospital leaders, Burgum shared his experience with electronic health records systems and sympathized with the MRHC senior leadership and board members for the challenges they face to implement such a costly system that does not necessarily contribute to improving the quality of care at the end of the day, but a requirement to remain competitive in the healthcare environment.

Burgum is from the small town of Arthur, North Dakota, and uses that platform to relate to rural Iowa voters. In the mid-1980’s, Burgum bought Great Plains Software which became a major supplier of accounting and record-keeping software for small and mid-size businesses. He grew the business to employ more than 2,000 people, took the company public in 1997, and in 2001 sold to Microsoft for $1.1 billion. Since selling Great Plains Software, Burgum founded two more businesses: a real estate development firm and a venture capital firm that invests in software companies. Burgum was elected as North Dakota’s governor in November 2016 despite few people even knowing who he was and having zero prior political experience. Burgum entered the presidential race in June and is seeking the Republican Party nomination in the 2024 presidential primaries.

“We are thankful for the Governor and Kathryn’s visit to MRHC and appreciate them taking time to learn about the unique services we offer here, as well as the challenges we face with regard to rural healthcare funding and staffing,” shared MRHC CEO, Linn Block.

Manning Regional Healthcare Center has recently become a popular site for politicians as the organization has been able to successfully manage rural healthcare challenges and continues to work hard every day to provide exceptional patient care. Last week U.S. Senator Grassley visited the hospital and Recovery Center.

Grassley Visits MRHC on #99 County Tour

Jackie Blackwell, Chief Quality Officer; Michelle Andersen, Chief Nursing Officer, Shelli Lorenzen, Chief HR Officer, and Linn Block, CEO, pose with Senator Grassley outside of MRHC.

Senator Grassley reiterated his pride for Iowa’s long-standing reputation of providing high-quality, cost-effective health care.U.S. Sen. Chuck Grassley (R-Iowa) toured Manning Regional Healthcare Center and met with hospital administration and board leadership on Monday, August 28, as part of his annual 99 county tour. Also present on behalf of MercyOne were Bob Ritz, CEO; Mary Cownie, Chief of Staff; and Mike Trachta, Vice President of Network Affiliates.

As the Ranking Member of the Senate Judiciary Committee, Senator Grassley has worked closely with critical Social Security, Medicare, Medicaid and retirement policies and has potential to influence significant funding reimbursements for rural hospitals and was very familiar with the challenges faced by rural hospitals.

“Representative government is a two-way street, and it requires continued dialogue between elected officials and the people we represent,” Grassley said. “I appreciate the opportunity to hold town meetings, answer questions and take comments from Iowans. My annual 99 county meetings help me regularly keep in touch with Iowans to better represent them in Washington.”

MRHC CEO, Linn Block, MHA, BSN, RN, expressed that, “Funding continues to be a challenge for rural hospitals every year, especially as we see costs skyrocket and reimbursement rates remain the same. However, MRHC did end up breaking even this year, which is great, but it leaves us little room to invest in future priorities that will take our facility to the next level.”

Additional questions to the Senator addressed the workforce shortage and challenges with filling critical patient-care roles.  Shelli Lorenzen, Chief Human Resources Officer, shared, “MRHC has had a few positions open since before the pandemic that we are still struggling to get filled.”Manning Regional Healthcare Center senior leadership team and board leadership, along with members of MercyOne’s administration team sat down for conversations on Monday, August 28, as part of the Senator’s annual 99 county tour.

She shared that MRHC is being innovative to fill some nursing positions and is working with four Indonesian students to secure nursing degrees through the hospital’s reimbursement program. She requested to the Senator that more be done to improve immigration processes and workforce preparedness to help address the workforce shortage.

Due to rural residents’ high dependency on Medicare, rural hospitals are typically more financially vulnerable since Medicare only pays a fraction of hospital’s actual costs. “MRHC receives a much lower reimbursement than the national average making the financial viability of our small, rural hospital difficult to ensure that we can continue providing quality patient access to care,” shared Block.Recovery Center Director, Taya Vonnahme, MSN, RN, ARNP, CADC, shares how MRHC is uniquely positioned to provide support for patients facing substance abuse and addiction as well as other ailments thanks to the variety of services being provided under one roof.

Participants encouraged the Senator to look at additional ways to improve Medicare and Medicaid reimbursements to rural hospitals. Recovery Center Director, Taya Vonnahme, MSN, RN, ARNP, CADC, was on hand to share how MRHC is uniquely positioned to provide support for patients facing substance abuse and addiction as well as other ailments thanks to the relationship with MRHC and a variety of services being provided under one roof.  However, Medicare and Medicaid funding continues to be a challenge to compensate at a rate that covers the cost of services.

All were grateful to the Senator for visiting and board member Larry Hagedorn expressed his appreciation for the USDA loans that were pivotal in building the new hospital ten years ago.Linn Block, CEO, shakes hands with Senator Grassley outside of MRHC.

“We are grateful for Senator Grassley’s visit and his ongoing support of rural healthcare. We also appreciate the support and relationship with the MercyOne administration, as it takes the whole system working together effectively to address the current and long-term challenges in healthcare,” shared Block.

This is Grassley’s 43rd straight year holding meetings in every one of Iowa’s 99 counties. Grassley has held at least one meeting in every county, every year since he was first elected to serve in the U.S. Senate. He answers questions on any subject. Iowans set the agenda.

The Oppermans’ Legacy Continues

Bill and Phyllis Opperman

Bill and Phyllis OppermanIn today’s day and age, people often want to ‘experience the most’ and ‘live their best life.’ One part of living a great life is to be grateful for the opportunities and places that you value and to consider the impact you want to make and the legacy you wish to leave for the next generation.

For longtime Manning residents and family farmers, Bill and Phyllis Opperman, they had great examples throughout their lifetime of the generosity of family and friends who contributed their time, talent, and treasures for the betterment of the community.

Bill’s grandfather, George Dietz, a prominent farmer and visionary businessman, had the foresight to recognize that when the Manning General Hospital was built, it would need an elevator to be effective. He contributed financially so Manning would be one of the first rural hospitals in the state to have an elevator. This feature assisted patients for many years until the current hospital was built in 2014.

In an interview in early 2021, Bill reflected on the numerous other amenities Manning cherished thanks to generous donors and funds raised from various community events, such as the fire department, parks, trails, the Hausbarn Heritage Park, and so much more.

Bill and Phyllis lived a full life, felt blessed to live in Manning, and were very proud of everything the small community offered. They were active in community events throughout their life. As they began estate planning, they looked to identify ways they could give back to the community and make a difference for generations to come. They also wanted to make an impact while they were alive so they could see the fruits of their labor.

The Opperman family at the Manning Public LibraryMost notably was their foundational gift to kickstart the Manning Public Library relocation and expansion in 2022. Although Phyllis unfortunately did not get to experience the finished space after passing just two months prior to the library opening, Bill visited nearly every day. Not only did he read the daily papers, but he also volunteered to take care of the new community gem. Nothing made him prouder than seeing people of all ages enjoying the space.

Personalized Care Makes an Impact

Bill was intentional about considering other impacts he wanted to make before his passing. He reflected on the parts of the community that had the biggest influence on them throughout their lives. One memory that kept coming to mind was that, as they faced health challenges, they were able to continue receiving care in Manning and were “overwhelmed by how much people truly cared,” shared their daughter, Janis Opperman.

Janis, who has worked as a nurse in Omaha for many years, reflected that “the care they received at MRHC was exceptional. What mattered most to them was that all the medical staff worked together and were willing to talk to them, making sure they understood everything that was going on. When they needed anything, the staff made sure they got it. Staff always went above and beyond their expectations, and how much they cared always showed. Having caregivers that are neighbors and family of friends always meant a lot to them. They could not have gotten better care anywhere else,” Janis shared.

The Oppermans were grateful to have various healthcare services in Manning, so they didn’t have to travel far as they aged. Phyllis went through physical therapy and was thankful for MRHC’s skilled team of therapists. She appreciated that, although she had to receive treatment three times a week, in a matter of five minutes or less she could get there, and Bill could go back home instead of waiting for her in the lobby. Likewise, it wasn’t a long drive home to get back and rest.

Another example of the exceptional care the Oppermans received at MRHC was when Phyllis suffered a stroke. “Dad called 911 and they responded right away. In less than five hours from the initial phone call, surgery was completed in Omaha. Had she not been seen right away and stabilized in Manning it would have been too late to take her elsewhere,” Janis said.the Opperman family

A Legacy in the Making

“Dad was always a practical man, and he knew that life had its cycle,” said Janis. “As he reflected on the legacy he wanted to leave, he shared that he wanted to contribute financially so that community leaders could do what they needed to get done. He also wanted to do something important, something from the heart.”

Bill and his family met with Linn Block, MRHC CEO, who shared some of the opportunities that were on the horizon for the hospital. “While we didn’t determine an exact project at the time, we shared the vision for the future of the hospital and our commitment to keeping necessary services local,” said Block.” Bill was happy to hear of the progress and commitment to ensuring that hospital services would be available for generations to come.

Although the board of directors have not determined the exact project their donation will fund, Block assures, “it will contribute to something big. The Oppermans’ donation will provide support for necessary upgrades to further provide high-quality, yet local care, that patients deserve and have come to expect from MRHC.”

“We are grateful for their legacy contribution to MRHC as well as their children’s willingness to support us even though they no longer live here,” added Block. “It is generosity like theirs that keeps our rural hospital thriving despite a tough economic and political environment.”

Bill passed away on January 15, 2023, and he and his family were grateful that he could spend his final days at MRHC. He was comfortable, it was convenient for the family, and the ability to see his friends meant the world to him.

“As we all consider the legacy we want to leave in this world, we are thankful for visionaries such as Bill, Phyllis, and even Grandpa Dietz who were intentional about making a difference long into the future for the entire community,” shared Block.

MRHC will forever remember the Oppermans and are grateful for their support of MRHC and the Manning community.

MRHC’s Amy McLaughlin Earns HFMA Certification

Amy McLaughlin

Amy McLaughlinAmy McLaughlin, Manning Regional Healthcare Center’s (MRHC) Chief Financial Officer, recently earned her designation as a Fellow of the Healthcare Financial Management Association (FHFMA). Following the completion of the Certified Healthcare Financial Professional exam, McLaughlin’s continued volunteerism, years of service with the lowa Chapter, and letter of recommendation allowed McLaughlin to be recognized as a Fellow of HFMA.

“MRHC is so fortunate to have Amy leading our organization through the financial challenges of rural healthcare,” said MRHC CEO Linn Block, RN, BSN, MHA. “This recognition further demonstrates Amy’s financial expertise and leadership in healthcare finances.”

Fellowship is awarded to HFMA members who have demonstrated financial expertise and leadership by using personal financial knowledge and skills in voluntary community service. HFMA Fellows recognize and accept the responsibility of utilizing healthcare finance professional skills for community benefit.

McLaughlin has been an HFMA member with the Iowa Chapter for seven years. She has served the lowa Chapter as a member of the Board of Directors, the Programming Committee, and the Women’s Conference Committee.

“All of the roles I have had the opportunity to serve in for HFMA have been rewarding, but it was a very fulfilling experience serving on the Board of Directors,” shared McLaughlin, CPA. “I got an inside look at all the hard work that takes place behind the scenes to make our chapter as successful as it is. I also got to know some of the officers and other volunteers a little better which I’m very appreciative of.”