MRHC Inspires Ertz to Become a Nurse

Mya Ertz

Mya Ertz“I always knew that I wanted to help people,” shared Mya Ertz, RN at MRHC. “I found that nursing had many different avenues to care for others, so my junior year of high school I met with Jill Arp about the tuition assistance program through MRHC and I was sold. My passion to help others, in addition to the tuition assistance and flexibility in roles at MRHC, encouraged me to pursue nursing.”

The tuition assistance program at MRHC has helped many employees like Ertz advance in their nursing careers by paying for their tuition and books. Once an employee passes their boards, they return to work at MRHC and “work off” their tuition assistance. For every hour of work, $1.00 of the tuition assistance is “paid back.” The employee never actually pays MRHC. They simply go to work, use their education to properly care for patients, and then, over time, their tuition is paid back.

“The tuition assistance program is an amazing opportunity for people to gain experience in the field and complete school without the financial burden of student debt,” said Ertz. “I worked at MRHC as a CNA and LPN through school and gained valuable experience as I completed my RN.”

Ertz has now completed her schooling and has established a rewarding career at MRHC that she enjoys.

“I like working at MRHC for many reasons,” said Ertz. “Not only is MRHC close to home, but it also employs many of my close friends. The atmosphere is amazing, even in passing people say hi with a smile. The hospital is my home away from home.”

As Ertz looks toward the future of her career, she is excited to continue to learn and grow and is grateful for all the opportunities she will have at MRHC.

“I want to gain experience in a diversity of roles to determine how I can best care for patients and my family,” Ertz shared. “Another reason MRHC is a great place to work, I can help in different departments and roles!”

Because of Ertz’s passion for healthcare and eagerness to grow in her career, she has become a valuable asset to MRHC.

“Mya is a very determined individual and takes pride in all her work. If she sets her mind to something she accomplishes it,” said MRHC Clinic Director, Shelby Dickson, RN. “She is a great team player and always provides the best care possible to our patients. She goes above and beyond for her team and our patients. Mya has a positive attitude, a strong work ethic, and has been a great addition to our team.”

For anyone who may be considering a career in healthcare, specifically in nursing, Ertz shares this advice.

“Nursing is a field with vastly different roles. The options are endless, and opportunities are bountiful.”To join the MRHC team or learn more about the tuition assistance program, visit www.mrhcia.com/careers or call (712) 655-2072 for more information on current job openings.

Bruce Named Outstanding Employee at MRHC

George Bruce

George BruceGeorge Bruce, IT Specialist at Manning Regional Healthcare Center (MRHC), was recognized for his exceptional performance and growth in his job and received the 2023 MRHC Outstanding Employee Award on May 10th. Bruce was nominated for the award by several of his co-workers who all agreed he not only meets but exceeds the criteria for this award.

The Outstanding Employee Award recognizes an MRHC employee who consistently performs a high quality of work and extra duties beyond those normally assigned, demonstrates a willingness to work with others and assist whenever needed, has a positive attitude, displays exceptional dependability, and creates a positive work environment. Characteristics that Bruce undeniably possesses, making him a popular nomination and an easy choice for the award.

In a nomination letter, one of Bruce’s co-workers commented that, “George is extremely passionate about his job and ensures that MRHC not only has a safe network but that users can access and do their work efficiently. He has gone above and beyond in the number of projects he has helped to implement in the time he has been here. We are so much safer and better off with him. I don’t know what we would do without George!”

Another co-worker commented that, “everyone at MRHC knows his laugh, and he’s built positive, collaborative relationships with employees all throughout the facility. I think most, if not all, would say that if George is working on their IT problem, they can expect a resolution. He continually puts in time outside of his core hours (evenings and weekends) and he is always there and available. There are so many technical things George has impacted that most employees don’t see or know about.”

In addition to assisting with technical needs and problem-solving for fellow co-workers, Bruce has also played an integral role in helping MRHC seamlessly introduce a new electronic health record system earlier this year.

“George’s technical knowledge is unmatched by anyone I’ve ever worked with and that shows in his quality of work,” said a fellow co-worker. “He has been instrumental in our EMR conversion, often serving as the subject matter expert for technologies, vendors, equipment, and systems that we don’t even own.”

Several of Bruce’s co-workers also shared how his personality, dependability, and commitment to MRHC make him the best choice for the Outstanding Employee Award.

“George is extremely dependable when it comes to finding answers or solving problems and he works tirelessly until he finds solutions for his peers,” a co-worker wrote. “He puts others’ wants and needs above his own and is always willing to lend a helping hand where needed. If there is a problem, he will not only fix it but go above and beyond to research how to prevent it from happening in the future. He is super knowledgeable, very approachable, and always willing to help. We are so lucky to have George at MRHC!”

Blazek Finds Opportunity to Grow Nursing Career at MRHC

Crisentia Blazek

Crisentia BlazekAfter making her way to the United States from Indonesia, Crisentia Blazek eventually made Iowa her home and began her career as a nurse at MRHC.

Blazek was born and raised in Indonesia, and after graduating high school, she moved to Kansas to study nursing at Hesston College. She obtained associate degrees in arts and nursing, and a bachelor’s degree in nursing. She later moved to Iowa after marrying a local resident.

“My husband encouraged me to apply at MRHC because of its connection to the Manning community which is known for being forward-thinking,” Blazek shared. “MRHC has been a welcoming place for me to start my career as a nurse. My co-workers try to help whenever I need it. The providers are willing to answer questions I have about diseases or treatments. The community is there for you during the good times in life, such as welcoming a new baby or an achievement at work, as well as the challenging times, like grieving the loss of a loved one.”

Blazek started her career as a full-time nurse in the acute/ER department at MRHC in 2018. In 2022, she transitioned to the Specialty Clinic. She works with and assists different specialty providers, including a general surgeon, podiatrist, cardiologist, orthopedic surgeon, ENT specialist, dermatologist, wound care provider, gynecologist, urologist, and mental health professional. Blazek also provides outpatient services including, but not limited to, infusions, injections, and dressing changes.

“Crisentia has been a great addition to our specialty clinic here at MRHC,” shared Specialty Clinic Manager, Elaine Macumber, RN. “She is a fast learner and has taken on multiple training courses to provide expertise in infusion nursing, cardiac stress testing, and caring for patients who need outpatient nurse visits for various reasons. She also brings kindness to her patient care, something that our patients notice right away.”

While MRHC is thankful to have a talented and considerate nurse like Blazek, she is mutually grateful for the opportunities she has had to grow her nursing career in a rural community.

“MRHC has supported and helped me by providing feedback during my annual evaluations, offering continuing education inside and outside the facility, and giving me an opportunity to work in different departments,” said Blazek.

Not only has Blazek directly benefited from the resources and support MRHC offers, but her sisters are also among many others who have been able to take advantage of the hospital’s dedication to help current and prospective employees continue their education and grow in their careers.

“MRHC shows that they value their employees by providing financial assistance for college education, offering shift choices for employees who are taking college classes, and giving opportunities to learn new skills through job shadowing,” Blazek shared. “My family and I are appreciative of MRHC’s focus on bettering the skills of its workforce.”To join the MRHC team, visit www.mrhcia.com/careers or call (712) 655-2072 for more information on current job openings.

MRHC Receives Employee Engagement Award

employee engagement

MRHC was recently awarded the Guardian of Excellence Award from Press Ganey for Employee Engagement. This award honors clients who have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance—awarded annually based on one year of data.

“Learning that we were awarded the Guardian of Excellence Award was a great way to start our year off,” said MRHC CEO, Linn Block, RN, BSN, MHA. “Without each and every one of us, this recognition would not have happened. I am proud of everyone at MRHC for the work they do with their teams, it is paying off!”

MRHC celebrated their employee engagement award with a picnic lunch at the hospital for all staff on Wednesday, March 15th. Employees were greeted with a banner congratulating their hard work and thanked with lunch, dessert, and a small gift.

In addition to events like this, MRHC strives to offer a variety of appreciation events and activities for employees to take part in. Throughout the past year, MRHC Chief Human Resources Officer, Shelli Lorenzen, and the Employee Engagement Team at MRHC have organ ized events and activities such as:

  • Soup cook-offs
  • Quarterly lunches for work anniversaries
  • A Halloween costume contest
  • Giveaways
  • Providing large coloring pages for stress relief during the Meditech patient portal transition
  • ‘Guess the Santa’ challenge during the holidays where employees dressed up as Santa and co-workers were challenged to guess who was behind the beard for a prize
  • Thankful elves were passed around to share appreciation for one another
  • Grade school pictures were shared to see if employees could guess who was who
  • Food trucks came to MRHC during Hospital Week
  • Food and drinks were brought in often from local businesses
  • Special treats, fun activities, and prizes were held and given out during holidays and much more

“While these events are just a small gesture, it’s something we can continue to do to engage our MRHC team and relay our appreciation for all our employees. An engaged team is needed to continue to grow and be the center of health and wellness for this community,” said Block. “I can’t stress enough how important each and every one of you are.”

employee engagement event

Wound Care Clinic Receives Clinical Distinction and Patient Satisfaction Awards

wound care team

MRHC is pleased to announce that the Wound Care Clinic is a dual recipient of RestorixHealth’s Clinical Distinction and Excellence in Patient Satisfaction Awards. Recipients of these awards meet or exceed national quality benchmarks over a set period of time.

“The Wound Care Clinic is proud to be recognized again for not only its dedication to healing but also its dedication to patient satisfaction,” said Dr. Thang Luong, M.D. “We are proud to be a recipient of awards that recognize the hard work and dedication of our staff.”

RestorixHealth’s Clinical Distinction award recognizes centers that have demonstrated exceptional success by meeting or exceeding clinical and safety benchmarks over a six-month period, and the Excellence in Patient Satisfaction Award recognizes centers that have demonstrated exceptional success by meeting or exceeding patient satisfaction benchmarks over a six-month period. The MRHC Wound Care Clinic has now received this dual award four times in addition to a Center of Excellence award in 2019.

The Wound Care Clinic is dedicated to optimizing outcomes and preventing lower limb loss in patients with non-healing wounds. This approach to wound care is aggressive and comprehensive, coordinating traditional and advanced therapies and techniques that are proven to reduce healing time and improve healing rates.

Since non-healing wounds rarely result from a single cause, the Wound Care Clinic begins with a thorough evaluation and diagnostic testing to determine the underlying cause of the wound. A treatment plan is then developed to give patients the best chance for healing. Most treatments are covered by Medicare/Medicaid, HMOs, and other private insurance.

wound care team

Manning’s clinic is staffed by Dr. Thang Luong, M.D., Kendra Tiefenthaler, RN, and supported by Elaine Macumber, RN. Integrating a team of wound care professionals optimizes patient care, while offering the most advanced healing options for hard-to-heal wounds.

The MRHC Wound Care Clinic is held every Thursday. For more information about treatment plans or to schedule an appointment, please call 712-655-8100.

About RestorixHealth

RestorixHealth, the nation’s leading wound care solutions company, develops and operates advanced wound healing centers and provides wound healing direct-care services, education, and advanced wound supplies nationwide. Forging strong relationships with their partners, RestorixHealth’s customized wound healing programs and solutions increase the access to care, lower or avoid direct care costs, reduce hospital admissions, improve outcomes, and increase patient and partner satisfaction. For more information, visit www.RestorixHealth.com.

MRHC’s Amy McLaughlin Earns HFMA Certification

Amy McLaughlin

Amy McLaughlinAmy McLaughlin, Manning Regional Healthcare Center’s (MRHC) Chief Financial Officer, recently earned her designation as a Fellow of the Healthcare Financial Management Association (FHFMA). Following the completion of the Certified Healthcare Financial Professional exam, McLaughlin’s continued volunteerism, years of service with the lowa Chapter, and letter of recommendation allowed McLaughlin to be recognized as a Fellow of HFMA.

“MRHC is so fortunate to have Amy leading our organization through the financial challenges of rural healthcare,” said MRHC CEO Linn Block, RN, BSN, MHA. “This recognition further demonstrates Amy’s financial expertise and leadership in healthcare finances.”

Fellowship is awarded to HFMA members who have demonstrated financial expertise and leadership by using personal financial knowledge and skills in voluntary community service. HFMA Fellows recognize and accept the responsibility of utilizing healthcare finance professional skills for community benefit.

McLaughlin has been an HFMA member with the Iowa Chapter for seven years. She has served the lowa Chapter as a member of the Board of Directors, the Programming Committee, and the Women’s Conference Committee.

“All of the roles I have had the opportunity to serve in for HFMA have been rewarding, but it was a very fulfilling experience serving on the Board of Directors,” shared McLaughlin, CPA. “I got an inside look at all the hard work that takes place behind the scenes to make our chapter as successful as it is. I also got to know some of the officers and other volunteers a little better which I’m very appreciative of.”

Linn Block Recognized as Top Rural Hospital CEO to Know

Linn Block, MRHC CEO

Becker’s Hospital Review recently named its “80 rural hospital CEOs to know”, which included seven Iowa hospital CEOs. The list highlights CEOs who have developed models that ensure their rural hospitals are thriving despite the financial hardships health care organizations face.

Among those highlighted is Manning Regional Healthcare Center’s (MRHC) CEO, Linn Block, BN, BSN, MHA. The article states, “Ms. Block established and implemented an effective strategic plan that shifted the organization’s focus to patient safety, quality care, and team engagement. She advocates at the state and national level for rural healthcare and led a capital campaign that raised nearly $1 million to renovate the obstetrics wing at her hospital. Her efforts have also helped MRHC earn a prestigious Press Ganey Guardian of Excellence Award for Employee Engagement.” Linn Block, MRHC CEO

“Rural hospitals are critical to the success of the U.S. healthcare system to expand access to care in remote areas. CEOs at the helm of these important community institutions have many responsibilities to make sure their hospitals thrive,” the review shared. “The executives featured on this list have put their heart and soul into ensuring their communities have access to the best healthcare services possible. While rural hospitals across the country have faced closure in recent years, these leaders have developed a model for not only surviving but thriving.”

Although Block has only held the MRHC CEO position for three years, she served in a variety of nursing positions prior, most recently serving as MRHC’s Chief Nursing Officer for four years. Block’s guidance to the senior leadership and all management teams provided conscientious efforts to completely transform the culture of the organization, making it one of the top performing rural hospitals in the MercyOne Network across numerous metrics.

When it comes to leadership style, Block’s approach is different than many hospital CEO’s. She operates a very flat organization where employees are empowered to find opportunities to improve daily and provide the best patient experience whether their position is patient-facing or not.

Block’s Accomplishments at MRHC

Block has developed numerous partnerships with affiliate healthcare organizations to provide ongoing specialty services in Manning. In collaboration with St. Anthony Regional Hospital, she is facilitating the smooth transition to a new electronic health record system that will improve patient transparency and access to care, a project that has been in the works for more than two years.

Most notably, Block identified an opportunity to make better use of the unused maternity rooms which resulted in a local capital campaign, Project Forward. These efforts resulted in nearly $1 million donated to MRHC over the past year. Significant legacy donations continue to be made to the organization based on the positive impact the hospital is having on the four-county area.

“Rural healthcare reimbursement continues to be a challenge, but Linn has advocated for funding at the local, state, and federal levels,” said MRHC’s CFO, Amy McLaughlin, CPA, CHFP. “Her efforts have helped to increase Medicaid reimbursement, increase cash reserves, decrease the percentage of write-offs, and reduce the average days in AR. She challenges staff to think creatively to track down reimbursements, keep expenditures reasonable, and produce a bottom line in the black.”

Block has also garnered respect among her peers in neighboring communities and hospitals across the state, as well as MRHC employees, community members, and patients.

“Linn can often be seen in the hallways asking how an employee’s day is going, talking to a patient to ensure they receive the care they deserve, or grabbing a coffee and talking with community members,” said CNO, Michelle Andersen, RN, BSN.

Block excels in community engagement by being visible in the community, serving in leadership capacities for local and industry organizations such as Manning Rotary and encourages employees to contribute to community causes such as boy scouts, upcoming events, the Manning Community Chest, the giving tree, Hillside splash, the public library, and more.

Employees have also shared the following about her: “Linn has brought fun and laughter into the workplace while supporting family-first values. We spend more hours a day with our co-workers than we do with our families, so we need to laugh and care for one another as family. This has definitely improved our culture and employee engagement”, “Linn is a very approachable leader and employees are comfortable talking with her about issues”, and “Linn is never afraid to say she doesn’t know something. She is very quick to say she will find out and she does.”

Not only is Block’s financial performance high and ability to connect with people impressive, nearly all MRHC departments have seen growth over the past three years under her leadership. Specialty clinic volumes have increased, same-day appointments were added in the family practice clinic, and most recently, the substance abuse recovery center has exceeded 95% capacity monthly.

“Patient satisfaction is at an all-time high with nearly 100% of patients sharing that they would recommend MRHC to others and many providing written and verbal testimonials of their care,” shared Director of Quality, Patient Advocacy & Risk Management, Jackie Blackwell, RN, BSN, CPHQ.

“I credit the incredible team of staff, providers, community members, and our board of directors for the successes MRHC has enjoyed,” shared Block. “They are always ‘all in’ in their commitment to the growth and impact of MRHC.”

Congratulations to Linn Block for receiving this deserving award and for her dedication to Manning Regional Healthcare Center, our communities, and patients.

MRHC Contributes to Community Beyond Healthcare

MRHC exterior

As a non-profit, critical access hospital, the mission and purpose of Manning Regional Healthcare Center (MRHC) is to serve those in the local community and provide a public benefit. Quality healthcare has a large community and economic impact, and it is essential for attracting other industries. Hospitals are generally among the largest employers. They offer highly educated, well-paying jobs and physicians are essential to maintaining operations.

“In addition to providing healthcare through the services we offer, we also provide widespread benefits to support our community,” said Chief Executive Officer, Linn Block, RN, BSN, MHA.

Community Impact

MRHC offers a variety of community education events, trainings, and clinics such as CPR, AED & First Aid training classes, blood drives, monthly wellness clinics, blood pressure clinics, concussion testing at the high school, and walk-in flu shot clinics. They also hold and participate in educational events, such as the Bike Rodeo, babysitting courses, Suicide Prevention Walk, Live Healthy Iowa Healthiest State Walk, Senior Fun Day, and Medicare Enrollment. Many of these efforts have a direct impact on the local economy and overall community health.

Most notably, MRHC held a Healthcare Career Camp for IKM-Manning middle and high school students to have an immersive experience learning about a variety of careers available within healthcare. This effort was recently funded by a University of Iowa grant to continue the program for more students and expand the offering to additional school districts.

“We are proud to share that in the past three years, we have provided nearly $100,000 in donations and community health improvement services to benefit our local communities,” shared Block.

MRHC has also supported foundations such as the IKM-Manning Education Foundation, West Central Iowa Healthcare Foundation, American Cancer Society, as well as community organizations such as Little Hawks Childcare Center, Manning Child Care Center, IKM-Manning Color Run, Kinderfest, Trail to Nowhere Bike Ride, Pack the Pantry, Fireman’s Golf Tourney, Main Street Manning, Manning Chamber, Manning Hausbarn Heritage Park, Manning Rotary, and Boy Scouts of America.

Last year, Manning Regional provided $98,873 in charity care and served more than 50 people through those efforts. Charity care is also known as uncompensated health care, which is provided for free, or at a reduced cost, to people with limited income who would otherwise be unable to pay for their treatment. Various types of financial assistance is provided to patients, and community education events and important information about health and well-being are shared through radio ads, news articles, social media, and the MRHC website.

Economic Impact

Economic impact of an organization is often measured in terms of employment, income (payroll and benefits), taxable retail sales and sales tax collections. According to the Iowa Hospital Association, during the most recent reporting period (2022), Manning Regional Healthcare Center provided 160 jobs representing more than $7 million in direct payroll income and an indirect $11.4 million impact on the local economy. The health sector and the employees in the health sector purchase many goods and services from local businesses which are referred to as secondary (or indirect) impacts to the economy.

“We are grateful to be able to make such an impact on our local communities,” said Block. “It takes all aspects of a community working together to be vibrant and strong.”

MRHC Healthcare Career Camp to Expand

healthcare career camp

Like many rural areas, Manning Regional Healthcare Center (MRHC) and local ambulance crews continue to see a shortage in medical staff and EMT volunteers. Both ambulance staffing and provider shortages were listed as top five unmet needs in the 2022 Community Health Needs Assessment. At the same time, community leaders recognize that it is much easier to attract people to work here who are from the area rather than trying to draw people completely unfamiliar with the area.

With that in mind, MRHC piloted a Healthcare Career Camp in partnership with IKM-Manning Community Schools to provide a hands-on, immersive experience to showcase careers in a hospital setting. This full day began with an ambulance station and students rotated through the emergency room, laboratory, surgery, therapy, clinic, recovery center, and other departments.

“We wanted to spark an interest among middle and high school-age students,” shared MRHC Chief Nursing Officer, Michelle Andersen, RN, BSN. “We collaborated with the IKM-Manning guidance counselors to form a mutually beneficial partnership. MRHC purchased mannequins and supplies to make it as hands-on and immersive as possible.”

The feedback from the 24 participants was positive, and other local schools started reaching out to participate. MRHC explored financial partnerships to expand the program and were recently awarded a Community Grant from the University of Iowa College of Public Health and its Business Leadership Network (BLN) in the amount of $3,000.

This grant is meant “to foster collaboration in Iowa’s smaller communities by addressing areas of identified community health or public health need. The intent is also to begin or strengthen partnerships with business and industry and to link with University of Iowa College of Public Health

experts and resources in community and public health issues,” as stated in the program’s Request for Proposals.

MRHC and IKM-Manning plan to offer an additional camp yet this school year and three other camps to school districts within a 30-mile radius within the next 12 months. The financial assistance of the BLN Grant will help cover the cost of supplies, additional training mannequins, and trainers.

Those interested in learning more about participating in a Healthcare Career Camp can contact their school guidance counselors and schools interested in partnering to offer this experience should contact Michelle Andersen at (712) 655-8220.

MRHC Helps Individuals Live at Home Longer with Occupational Therapy

aging in place

90% of older adults want to stay in their homes as they age. Occupational therapy at MRHC can help promote aging in place to help individuals live, work, and play more independently. Therapy treatments can help with aging in place by promoting independence and safety to make activities of daily living more doable.

Aging in place refers to an individual making a conscious decision to live in the residence of their choice for as long as they can with the comforts that are important to them. As they age, adding supplementary services to facilitate their living conditions and maintain their quality of life may be necessary. These could include assistance with personal care, household chores, making meals, money management, or health care.

Family members should consider the following questions when determining the best course of action for an aging adult:

  • What is the ideal way for them to spend their retired years?
  • What type of home environment do you see them living in – individual, community, assisted?
  • What special health care requirements are needed or anticipated?
  • What other types of supplementary services are needed?
  • What options are available in case of emergencies, life changing events, accidents, etc.?

MRHC Occupational Therapists remind individuals that aging in place does not mean that you need to do everything yourself. You can choose to do as little or as much as you want, can, and are capable of.

Occupational therapy at MRHC is available for people of all ages who need specialized assistance to lead independent, productive, and satisfying lives. Services can promote independence and aging in place by assisting with the following:

  • Getting around (adaptive devices: cane, walker, wheelchair)
  • Safety concerns and fall prevention
  • Home modifications (grab bars, lighting, and toilet risers)
  • Cooking
  • Laundry
  • Showering
  • Shopping
  • Medications
  • Cognition and memory
  • Muscle strengthening
  • Balance.

A doctor’s referral is required to be seen by an occupational therapist.

In addition to occupational therapy, MRHC provides a variety of other services to help community members live at home longer. Physical therapy is beneficial for those who are suffering from an injury, recovering from surgery, or dealing with any sort of acute or chronic pain. Senior Life Solutions offers an outpatient group counseling program to meet unique needs of adults over 65 struggling with depression and anxiety, often related to aging. Residential and outpatient medical care, behavioral therapy, and social support to enable a healthy lifestyle free from drugs and alcohol is available through the Recovery Center.

If you or a loved one would benefit from services that enable you to live at home longer, schedule an appointment with your primary care provider at MRHC by calling (712) 655-8100. To learn more about occupational therapy services, click here.